Supply Chain Coordinator

Job Summary

An Exciting Opportunity with the Supply Chain Operations Team at the capacity of a Supply Chain Coordinator. A Supply Chain Coordinator is responsible for order management to support Turbine down orders, resolving customer issues and acting as first point of contact to the SBU for supply chain management. The Supply Chain Coordinator ensures Supply Chain Repair (SCR) is meeting delivery targets and provides analysis and customer feedback to procurement, forecasting and warehousing to ensure customer needs are met. Regional SC Partner-NCE Order Handling has the responsibility to on time delivery of materials to service for scheduled unscheduled services to Wind Turbines. We are looking for a person who would handle urgent orders from Regional SC Partner-NCE which are placed to Global Warehouses from different regions.

Responsibilities

• Act as the primary point of contact to all customers in the Regions for Tools
• Responsible for Down Turbine order management, communication, and results - High Urgency
• Participate in daily turbine down call, interface with Site managers and Service management to Monitor delivery note creation and to the warehouse to ensure same day shipment to meet agreed delivery expectations
• Develop and manage process of Return of inventory from site
• Analyze return requests, including stocking level calculations and financial impact
• Provide recommendation on return material to accept
• Transact return orders and ensure timely delivery to warehouse
• Manage receipts of direct ship/drop ship orders and delivery note processing to ensure correct inventory level
• Engage technical resources within SPR and SBU to identify issue resolution
• Liaise with Technology and PLM
• Provide customer support by following up on orders to optimize delivery to the customer
• Work with minimal supervision to determine urgent expediting requirements
• Receive, Process and Close NCRs
• Process or redirect construction PRs
• Support Construction container process orders
• Process Tool Service/Repair/Recalibration requests
• Process Site to Site Tooling requests
• Measure and report KPIs associated with customer service level support for the defined region
• On-time delivery
• On-time confirmation

Qualifications

• Bachelors in mechanical engineering degree or equivalent work experience required
• 1 - 3 years of experience from a global international supply chain function within customer service, order management, fulfillment, and spare parts/service environment
• Practical experience in applying supply chain principles and methods including reporting
• Experience in ERP/MRP, SAP experience is preferred
• Advanced computer skills with solid experience using MS Word, Excel, and Access

Competencies

• Cross cultural understanding
• Highly effective verbal and written English communication skills
• Skilled in coordinating and maintaining stakeholder engagement
• Working style is well structured, self-motivated, comfortable with change, and persistent
• Ability to communicate complex supply chain information in a simple and transparent manner
• Good system and business understanding
• Willing to work in Shifts

Additional Information

Your primary workplace will be in Chennai.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.