Supervisor

Job Family : GIC General (India) Travel Required : None Clearance Required : None

What You Will Do : Team Management: Manage and work with Team Leads and their combined pods, setting clear performance expectations and holding regular one-on-ones. SLA & Quality Ownership: Own segment-level SLA, aging, and quality metrics across all in-scope AML workstreams; drive corrective action plans where targets slip. Escalation Resolution: Serve as the escalation point for complex Transaction Monitoring alerts, ambiguous typology matches, and cross-functional queries requiring judgment beyond Team Lead level. Calibration: Run regular calibration sessions with Quality Assurance to align on disposition standards for TM alerts, EDD assessments, and SAR quality. Capacity & Roster Planning: Plan shift rosters, leave, and capacity across teams in coordination with workforce management to maintain SLA coverage. Process & Regulatory Change: Translate updates to typologies, regulatory guidance, or internal policy into revised SOPs and floor communication, ensuring timely rollout. Performance Management: Conduct performance reviews, PIPs, and coaching plans for Team Leads; approve QA-driven coaching plans for analysts. MI & Reporting: Consolidate and present segment-level dashboards (volume, aging, quality, attrition, productivity) to the Manager on a weekly/monthly cadence. Stakeholder Coordination: Liaise with Compliance, Legal, and Training functions on case-specific queries, policy interpretation, and escalations requiring sign-off.

What You Will Need : 10+ years of overall experience in AML/Financial Crime compliance operations, with at least 2 years directly supervising teams or Team Leads. Strong, demonstrable experience in Transaction Monitoring (TM) — alert investigation, disposition quality, and typology-based decisioning at a review/oversight level. Proven experience managing KYC/CDD, EDD, PEP Review, and SAR Filing workstreams concurrently, ideally in a multi-process AML operation. Experience managing SLA/quality performance across a segment Working knowledge of TM/case management systems (e.g., Actimize, SAS AML, Verafin) and reporting tools.

What Would Be Nice To Have :

Prior supervisory experience in a crypto/virtual asset transaction monitoring environment, including oversight of on-chain analytics or VASP-related due diligence. Working knowledge of blockchain analytics platforms (e.g., Chainalysis, Elliptic, TRM Labs) and how findings integrate into TM alert review. Familiarity with crypto-specific regulatory expectations (e.g., FATF Travel Rule, Markets in Crypto-Assets Regulation) and their impact on SAR/STR quality.

What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

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