Supervisor

Job Family: GIC General (India)

Travel Required: None

Clearance Required: None

What You Will Do

• Team Management: Manage and work with Team Leads and their combined pods, setting clear performance expectations and holding regular one-on-ones.
• SLA Quality Ownership: Own segment-level SLA, aging, and quality metrics across all in-scope AML workstreams; drive corrective action plans where targets slip.
• Escalation Resolution: Serve as the escalation point for complex Transaction Monitoring alerts, ambiguous typology matches, and cross-functional queries requiring judgment beyond Team Lead level.
• Calibration: Run regular calibration sessions with Quality Assurance to align on disposition standards for TM alerts, EDD assessments, and SAR quality.
• Capacity Roster Planning: Plan shift rosters, leave, and capacity across teams in coordination with workforce management to maintain SLA coverage.
• Process Regulatory Change: Translate updates to typologies, regulatory guidance, or internal policy into revised SOPs and floor communication, ensuring timely rollout.
• Performance Management: Conduct performance reviews, PIPs, and coaching plans for Team Leads; approve QA-driven coaching plans for analysts.
• MI Reporting: Consolidate and present segment-level dashboards (volume, aging, quality, attrition, productivity) to the Manager on a weekly/monthly cadence.
• Stakeholder Coordination: Liaise with Compliance, Legal, and Training functions on case-specific queries, policy interpretation, and escalations requiring sign-off.

What You Will Need

• 10+ years of overall experience in AML/Financial Crime compliance operations, with at least 2 years directly supervising teams or Team Leads.
• Strong, demonstrable experience in Transaction Monitoring (TM) - alert investigation, disposition quality, and typology-based decisioning at a review/oversight level.
• Proven experience managing KYC/CDD, EDD, PEP Review, and SAR Filing workstreams concurrently, ideally in a multi-process AML operation.
• Experience managing SLA/quality performance across a segment
• Working knowledge of TM/case management systems (e.g., Actimize, SAS AML, Verafin) and reporting tools.

What Would Be Nice To Have

• Prior supervisory experience in a crypto/virtual asset transaction monitoring environment, including oversight of on-chain analytics or VASP-related due diligence.
• Working knowledge of blockchain analytics platforms (e.g., Chainalysis, Elliptic, TRM Labs) and how findings integrate into TM alert review.
• Familiarity with crypto-specific regulatory expectations (e.g., FATF Travel Rule, Markets in Crypto-Assets Regulation) and their impact on SAR/STR quality.

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