Supervisor

Job Scope:
The role involves managing and overseeing the physical inbound operation to ensure high service levels and results in line with customer-agreed SLAs, following network procedures and defined standards.

Key Responsibilities:

• Organize appropriate shifts and manning levels to meet business requirements.
• Ensure inbound stock is recovered, inspected, and received efficiently.
• Monitor performance of ground handlers and warehouse providers.
• Ensure adherence to customer SOPs and meet SLA targets.
• Develop a high-performance service culture within the department.
• Manage individual performance and allocate resources effectively.
• Ensure safe working practices and participate in quality initiatives.
• Monitor and ensure compliance with overtime (OT) limits, including proper tracking, approval, and adherence to applicable statutory requirements.
• Monitor employee working patterns to ensure compliance with the maximum permitted number of continuous working days, including adherence to the 10-day working limit.
• Monitor daily working hours to ensure employees do not exceed the permitted 12-hour working limit, in line with statutory requirements and company policies.
• Drive Employee Opinion Survey (EOS) participation and follow up on employee feedback and action points.
• Support employee retention through effective employee engagement and timely resolution of concerns.

Experience:

• Minimum 1 years of warehousing experience.
• Minimum 1 year in an SPL environment.
• Minimum 2 years working in a cross-functional/matrix organization.

Qualification: Bachelor's Degree level

Skills and Competencies:

• Good documentation skills (screening, archiving, retrieval).
• Leadership skills.
• Communication skills (English/local language, spoken and written).
• Customer orientation.
• Planning and organizing.
• Decision making.
• Developing people.
• Influencing.
• Commitment to excel.