MUMBAI · FULLTIME
Supervisor
EIH
Mumbai · onsite · Posted 58d ago
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Undisclosed5–10 yrsfulltimeMumbai
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Section · 01
About this role
Job Summary
We are looking for a well-presented, customer-focused, and proactive Supervisor to oversee daily operations at Tijori Luxury . The role involves supervising front-end boutique activities, managing inventory and billing processes, leading the boutique team, and ensuring an exceptional luxury shopping experience for all guests.
Key Responsibilities
- Supervise and support day-to-day boutique operations to ensure smooth functioning.
- Lead and guide the boutique team in delivering a premium customer experience aligned with luxury retail standards.
- Oversee POS billing, cash handling, and front desk operations to ensure accuracy and efficiency.
- Monitor and maintain inventory records, stock levels, stock counts, and Excel-based reports .
- Ensure timely stock replenishment and coordinate with internal teams for inventory requirements.
- Handle customer queries, concerns, and escalations professionally while maintaining high service standards.
- Ensure boutique displays, visual merchandising, and overall presentation reflect the brand's luxury image.
- Train, motivate, and monitor team performance to enhance productivity and guest satisfaction.
- Maintain accurate operational records, stock documentation, and reporting.
- Support sales initiatives and work towards achieving boutique sales and operational targets.
- Ensure compliance with company policies, operational procedures, and service standards.
- Foster a welcoming, professional, and luxury-oriented environment for all guests.
Eligibility Criteria
- Education: Graduate (any discipline)
- Location: Mumbai-based candidates preferred
- Experience: 25 years of experience in luxury retail, boutique operations, hospitality, or customer service, with prior team-handling or supervisory experience preferred.
Skills Required
- Experience in luxury retail environments with a strong understanding of high-end products and premium clientele.
- Proficiency in Microsoft Excel, POS systems, inventory management, and basic computer operations.
- Strong leadership and team management abilities.
- Excellent communication, customer service, and interpersonal skills.
- Pleasant personality, professional appearance, and strong grooming standards.
- Ability to manage customer interactions and provide a seamless luxury shopping experience.
- Strong organizational, problem-solving, and multitasking skills.
- Ability to monitor operational efficiency while maintaining exceptional service quality.
- Attention to detail in inventory control, reporting, and boutique presentation.
- Results-oriented mindset with the ability to support sales and operational objectives.
Position: Supervisor
Department: Tijori
Location: Mumbai
Employment Type: Full-Time
Department: Tijori
Location: Mumbai
Employment Type: Full-Time
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer ServiceCustomer Experienceretaildaily operationsComputer operationsguest satisfactionPoSCustomer QueriesMerchandisinginventory controlFront DeskHospitalityInventory ManagementoperationscomplianceCash Handling
Section · Company
About EIH
EIH
Hospitality
8.1k+
employees
1949
77 years old
Delhi/NCR, New Delhi
India
₹6.3L PA avg
Avg at EIH
About
EIH Limited Company is a member of the Oberoi Group & a leader in luxury hospitality. They operates hotels under 3 well-known names of Oberoi, Trident & Maidens.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
10 reviews
3.9/ 5
Culture
4.6
Career growth
3.0
Work-life
3.8
Employees rate it well for
Company Culture41Job Security41
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