Supervisor

Job Summary

Job Title: Supervisor - Customer Service

Location: Hyderabad, India

Business Unit: Revenue Cycle Management

Role Summary: Are you detail-oriented and results-driven We are looking for a motivated, customer-focused individual to join our team as Supervisor-Customer Service. In this role, Supervisor-Customer Service will be responsible for evaluating and monitoring customer interactions to ensure compliance with company standards, policies, and quality benchmarks. This role helps maintain high service levels by identifying gaps, recommending improvements, and supporting training initiatives.

Key Responsibilities

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.

• Conduct regular audits of customer service calls, emails, chats, and other interactions.
• Assess compliance with service protocols, scripts, and regulatory requirements.
• Evaluate customer satisfaction, communication quality, and problem-resolution effectiveness.
• Document findings and prepare detailed audit reports for management.
• Identify trends, recurring issues, and areas for improvement.
• Collaborate with supervisors and trainers to develop corrective action plans.
• Provide feedback and coaching recommendations to enhance team performance.
• To mentor users on customer issues with professionalism and efficiency.
• Collaborate with other departments (sales, operations, IT) to improve customer experience.
• Prepare audit dashboard and share with senior leadership
• Ensure compliance with company policies and industry regulations.

Required Skills

• Excellent verbal communication skills with neutral accent and active listening
• Attention to detail and accuracy in evaluations.
• Ability to provide constructive feedback diplomatically.
• Knowledge of compliance and regulatory requirements in customer service.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.