Supervisor-Operations

Employee Benefits Claim Settlements vix. Communications, LTA, Mileage, Handset, etc.

Processor: To verify claims against bills & as per policy. Handling queries from employees

Approver: Task allocation, approving claims, MIS report preparations, handling queries from team & employees on mails & calls.

Co-ordination with Helpdesk team in assisting them to reply to employees.

Basic Accounting Knowledge, Employee related accounting

MS Office (Excel/Outlook knowledge)

Good communication skills (written & oral)

Suggestions for Process improvements

Drive automation/digitalization

Ensure the Resolution of Queries/Requests/Complaints with appropriate response. Maintain the Quality of responses 

Internal and external audit co-ordinations.

Co-ordinating of BOT Implementation on processing of claims.e