Supervisor - Operations

Job Summary

Job Purpose: To supervise day-to-day warehouse operations, ensuring safe, accurate, and efficient execution of inbound, outbound, inventory, and value-added services while meeting customer requirements, productivity targets, and compliance standards.

Location: Bengaluru

Qualifications

• Graduate in any discipline.
• 5-7 years of experience in warehouse, logistics, or supply chain operations.
• Experience in WMS, SAP, or similar warehouse systems preferred.

Key Responsibilities

Operational Management

• Supervise daily warehouse operations including inbound, outbound and VAS activities.
• Ensure timely completion of receiving, put-away, picking, packing, dispatch, and inventory transactions.
• Monitor productivity and throughput against defined targets.
• Ensure adherence to customer SOPs and operational procedures.

Team Management

• Lead and manage warehouse associates and floor staff.
• Allocate manpower effectively based on operational priorities.
• Conduct daily briefings and shift handovers.
• Monitor attendance, discipline, and employee performance.

Customer Service & Compliance

• Ensure customer SLAs and KPIs are achieved.
• Support customer visits, audits, and operational reviews.
• Maintain documentation and records as per contractual requirements.

Safety & Quality

• Ensure compliance with safety standards and warehouse regulations.
• Conduct regular safety observations and toolbox talks.
• Support 5S implementation and continuous improvement initiatives.
• Drive a zero-incident and zero-damage culture.

Reporting & MIS

• Prepare daily operational reports and KPI dashboards.
• Track productivity, throughput, attendance, OT, and service levels.
• Escalate operational issues and risks to management in a timely manner.

Key Performance Indicators (KPIs)

• Throughput Achievement
• Order Fulfilment Accuracy( 99%)
• On-Time Dispatch (99%)
• Productivity Tracking
• OT Control
• Customer SLA Compliance (100%)
• Safety Compliance (Zero LTI)
• Audit Compliance Score
• Damage and Shrinkage Control

Required Skills

• Warehouse Operations Management
• Manpower Planning
• Team Leadership
• SAP
• Problem Solving & RCA
• MS Excel and Reporting
• Communication & Coordination
• Continuous Improvement

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