Supervisor - Operations

APM Terminals

Location (Onsite): Bangalore

Job Summary

The Operations Supervisor is responsible for overseeing daily warehouse operations, ensuring safe, efficient, and accurate execution of inbound, outbound, inventory, and value-added services. The role focuses on achieving operational targets, maintaining customer service levels, optimizing manpower utilization, ensuring compliance with safety and quality standards, and driving continuous improvement initiatives.

Key Responsibilities

1. Operational Supervision

• Supervise and coordinate daily warehouse operations, including inbound, outbound, inventory, and VAS activities.
• Monitor workforce productivity and ensure adherence to operational plans and customer SLAs.
• Allocate manpower effectively based on workload and operational priorities.
• Ensure daily targets are achieved as per the agreed operational plan.

2. Inbound Outbound Management

• Coordinate receiving, unloading, put-away, picking, packing, and dispatch activities.
• Ensure timely processing of customer orders with high accuracy.
• Monitor daily volume trends and adjust resources to meet operational requirements.
• Coordinate with transporters and customers to ensure smooth shipment execution.

3. Inventory Management

• Ensure inventory accuracy through cycle counts, stock audits, and reconciliation activities.
• Investigate inventory discrepancies and implement corrective actions.
• Monitor inventory movement and ensure accurate system transactions.
• Support monthly and annual stock-taking activities.

4. Safety Compliance

• Ensure strict adherence to warehouse safety policies and procedures.
• Conduct regular safety briefings and toolbox talks.
• Identify and address unsafe conditions and practices immediately.
• Ensure compliance with customer, company, and statutory requirements.

5. Quality Management

• Maintain quality standards for storage, handling, and dispatch operations.
• Conduct quality checks and audits to minimize errors and damages.
• Drive corrective and preventive actions for quality-related issues.

6. Team Management Development

• Lead, motivate, and manage warehouse associates and team leaders.
• Conduct employee onboarding, training, and skill development programs.
• Monitor attendance, discipline, and workforce performance.
• Provide coaching, feedback, and support continuous improvement of team members.

7. Productivity Cost Control

• Track productivity metrics and implement improvement initiatives.
• Optimize manpower deployment and overtime utilization.
• Identify opportunities for cost reduction without affecting service quality.
• Drive Kaizen and Lean initiatives to improve operational efficiency.

8. Documentation Reporting

• Maintain accurate operational records and documentation.
• Prepare daily, weekly, and monthly operational reports.
• Track KPIs such as productivity, inventory accuracy, order fulfillment, OTIF, and manpower utilization.
• Escalate operational issues and provide timely status updates to management.

9. Communication Stakeholder Management

• Act as the primary point of contact during assigned shifts.
• Coordinate with customers, transporters, vendors, and internal departments.
• Ensure effective communication during shift handovers and operational reviews.
• Participate in customer meetings and provide operational updates when required.

10. Problem Solving Escalation Management

• Identify operational bottlenecks and implement immediate corrective actions.
• Handle customer complaints and operational incidents.
• Escalate critical issues to management with recommended solutions.
• Ensure timely closure of action items.

11. 5S Continuous Improvement

• Ensure implementation and sustainability of 5S standards across the warehouse.
• Conduct regular 5S audits and corrective actions.
• Promote Kaizen and continuous improvement culture within the team.
• Drive process standardization and best practices.

12. Shift Handover Takeover (HOTO)

• Ensure proper shift handover and takeover process is followed.
• Communicate pending activities, operational challenges, and priority tasks.
• Maintain shift logs and ensure continuity of operations.

Skills Competencies

• Strong leadership and team management skills
• Warehouse Management System (WMS) knowledge
• Inventory and stock control expertise
• Analytical and problem-solving ability
• Effective communication and stakeholder management
• Planning, scheduling, and resource allocation skills
• Knowledge of Lean, Kaizen, and 5S methodologies
• Proficiency in MS Excel and operational reporting

Qualification Experience

• Graduate/Diploma in Supply Chain, Logistics, Operations, or related field
• 3-6 years of experience in warehouse and logistics operations
• Experience in managing manpower, customer operations, inventory, and warehouse processes

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.