Supervisor-Housekeeping

• Optimizes work productivity by effectively scheduling and allocating all available resources (staff, material) under his/her control.
• Ensures constant adherence to organizational standards in hygiene, cleanliness and maintenance of equipment, fitting and fixtures of the area under his/her control.
• Ensures guest requirements and requests are promptly and efficiently responded to, to achieve customer satisfaction.
• Ensures cost effectiveness of resources (material, staff) under his/her control to achieve optimum profitability.
• Responsible for effective mini bar management as per organization s standards.
• Ensures quality of all hotel uniform, linen and control issues, returns and alterations.
• Attends and provides training on fire safety & security systems.
• Creates, establishes and maintains a conducive work environment whereby training can be conducted to ensure multifunctionality and development of staff. Guides and trains staff on development of correct operational skills
• Responsible for smooth operation of the blocks assigned & supervision of Room Attendants
• Organizes and facilitates the room making process.
• Daily allocation of rooms and deep cleaning tasks to team members.
• Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
• Checks the occupied and departure rooms, giving special attention to guest needs.
• Ensures that the entire operation is performed as per the laid down standards.
• To organize immediately the guest needs under intimation to EHK/Executive.
• Manage guest requests, including VIP amenities and communicating them to the relevant team members.
• Routine inspection of guest bedrooms to ensure they meet standards.
• Aware of all room categories and amenities.
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost and found procedures.
• Report maintenance issues to Maintenance/Engineering Department.
• Assist Housekeeping Manager with training requirements.
• Represent the needs of the team to others in the hotel.
• Comply with hotel security, fire regulations and all health and safety legislation.

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