Supervisor-Housekeeping

PRINCIPAL ACCOUNTABILITY:

• Good knowledge in handling guest requests.
• Should have good Telephone Etiquette.
• Good knowledge of Housekeeping operations.
• Responsible for Departmental keys and guest room master cards.
• Responsible for all calls coming to the Desk and to convey the right message to the right person.
• Maintaining records related to day to day operations of Housekeeping.
• Follow up with concerned departments in case of guest requests/ complaints.
• Updating the Housekeeping data board with information like VIP in-house, Todays occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc.
• Good understanding of the property management soft wares (E.g.: IDS.)
• Allocate work for each staff according to work load for the day.
• Make the relevant room status changes on the software as per the instruction given by floor supervisors.
• Prepare the room discrepancy list for Front office.
• Prepare the VIP amenities list.
• Prepare the Mini Bar consumption list.
• Post mini bar and laundry charges to the respective guest folios.
• Prepare Monthly Consumption report for Minibar, and any other miscellaneous sales.
• Prepare the missing / broken item register.
• Handle the lost and found procedures and all enquiries and updating the register and IDS.
• Maintaining the I need it now/Odd cupboard items cupboard.
• Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.
• Coordinate with Engineering / Maintenance department for room maintenance issues.
• Co-ordinate with Front office department.
• Should have complete information related all the rooms in hotel.
• Should have information of every staff, and where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, pool side, SPA etc.
• Give proper handover to the next shift and mention all responsibilities in detail to next shift staff before leaving. Assist Housekeeper and Asst. housekeeper for preparing the monthly report.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.