Supervisor - Front Office

Department: Front Office

Industry: Hospital / Healthcare

Experience: 6-10 Years

Designation: Supervisor / Assistant Manager Front Office Qualification: Graduate in any discipline; MBA in Hospital Management / Healthcare Administration preferred.

Job Summary

We are looking for an experienced and customer-focused Front Office professional to manage hospital front desk operations, patient registration, OPD coordination, billing coordination, and patient services. The candidate will be responsible for ensuring smooth daily operations, maintaining high standards of patient experience, and leading the front office team efficiently.

Key Responsibilities

• Oversee daily front office operations, including patient registration, appointments, OPD coordination, and patient inquiries.
• Supervise front desk executives, receptionists, and patient service coordinators.
• Ensure a seamless patient experience through effective communication, prompt assistance, and grievance resolution.
• Coordinate with doctors, nursing staff, billing, insurance, TPA, and other hospital departments for smooth patient flow.
• Monitor appointment scheduling, waiting times, patient queues, and registration accuracy.
• Ensure accurate patient data entry and timely updates in the Hospital Information System (HIS).
• Handle patient complaints, escalations, and service-related issues professionally.
• Ensure adherence to hospital policies, SOPs, service standards, and patient confidentiality requirements.
• Monitor staff attendance, shift rosters, productivity, and performance.
• Prepare daily operational reports, patient footfall reports, and other MIS as required.
• Support OPD billing coordination, cash handling procedures, and coordination with the Finance team, where applicable.
• Identify process improvement opportunities to enhance operational efficiency and patient satisfaction.

Required Skills

• Strong communication, interpersonal, and team management skills.
• Excellent patient handling and customer service orientation.
• Good knowledge of hospital front office operations and patient management processes.
• Proficiency in HIS / hospital software and MS Office.
• Strong problem-solving, conflict-resolution, and coordination abilities.
• Ability to manage multiple tasks in a fast-paced hospital environment.
• Willingness to work in rotational shifts, including weekends and holidays, as per hospital requirements.

Preferred Candidate Profile

• 6–10 years of relevant experience in front office operations within a hospital or healthcare organization.
• Experience in handling OPD reception, patient registration, appointment management, and patient grievances.
• Prior experience supervising or managing a front office team.
• Candidates with experience in a multispecialty hospital will be preferred.