Supervisor - Customer Service ( OEM)

JD
. This position will be direct coordinator with all MS customers and interal sales and operations team for smooth functioning of MS Business

• Support sales team in achieving monthly, quarterly, and annual sales targets through seamless order management and customer coordination.
• Manage end-to-end order booking and execution processes, including supply chain planning for assigned MS customers.
• Share invoices and dispatch details with customers and ensure alignment on delivery schedules.
• Maintain and track OTD (On-Time Delivery) targets, coordinating reviews with internal teams.
• Act as primary liaison with MS customers for routine supply chain operations, order status updates, and issue resolution.
• Attend global SCM, compliance, and process enhancement trainings; implement relevant initiatives at the plant level for assigned business units.
• Monitor order availability, production schedules, and supply status, ensuring timely communication with customers.
• Coordinate with customers and internal quality team for monthly score card gap analysis.
• Coordiante with MS custoemrs for bi-yearly customer survey.
• Coordinate with Import and Logistics teams for availability of imported materials and with PPC, Purchase, and Logistics teams for local parts.
• Handle customer quality concerns, in-transit losses, and damage claims in collaboration with Quality and Logistics teams.
• Ensure timely receipt of monthly schedules from customers and followed up proactively to avoid disruptions.
• Coordinate with global pricing team for updation of pricing in system.
• Manage customer-specific supply chain portals and updated key data as per SLA requirements.
• Process credit notes and coordinated with finance for customer claim settlements.
• Facilitate new customer onboarding and credit proposals using centralized MDM platforms.
• Maintain all commercial correspondence and served as the first point of contact for assigned customers.
• Confirm monthly sales recognition in coordination with finance and sales teams.

Collaborate with planners to input and maintain accurate forecasts in the system