Supervisor, Customer Onboarding

Job Summary

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Responsibilities

• Responsibility for the daily running of the CS team i.e. to ensure that personnel are working to their full potential, that work is evenly distributed among staff, to ensure the systems are being utilised correctly and to the maximum, to ensure that calls and customers are being dealt with appropriately.
• To ensure that all customers receive the highest level of customer service and departmental standards remain high.
• Observe and evaluate the team's performance and offer assistance/support to all CS staff and Team leaders.
• Ensure all members of staff are up to date and fully trained on all new guidelines / SOPs and technological changes.
• Conduct regular CS meetings to discuss the general running of the department.
• Identify areas where change may be required and implement the change if appropriate.
• Responsible for recruitment and Training of all new Personnel to the department.
• Ensure that regular individual Feedback sessions are carried out to evaluate performance of all Team members.
• Hold regular meetings with CS Team leaders to ensure continued staff development.
• Conduct and document annual Appraisals with all staff.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Requirements

• Able to follow procedures instructions
• Able to take on projects at the request of management
• Able to provide relevant information on request
• Good communication skills - verbally written

Personal Attributes and Disposition

• Ability to work as part of a team and independently
• Have excellent interpersonal skills
• Self motivated
• Remains calm under pressure
• Flexible attitude - for working shifts and last minute coverage
• High attention to detail
• Uses own initiative
• Able to prioritise workload
• Friendly polite
• Dependable, reliable and trustworthy

Bachelors degree in business administration, operations management, customer service, or a related field, or equivalent experience required. 3+ years of experience in customer onboarding, account setup, customer operations, data management, or a related field required. Less than 2 years of experience in a management capacity preferred. Certification in customer experience customer service management, or equivalent preferred.

Job Type

Full time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.