Supervisor Billing

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor Billing based in United States.

This role offers the opportunity to lead a billing operations team within a fast-paced, service-focused environment. The Supervisor Billing position is responsible for ensuring accurate, timely, and compliant billing processes while supporting customer satisfaction and operational excellence. You will guide a team of billing professionals, improve workflows, and ensure service standards are consistently achieved. The role combines people leadership, process improvement, financial accuracy, and cross-functional collaboration. You will partner with internal teams and customers to resolve complex billing matters and optimize daily operations. This position is ideal for a detail-oriented leader who thrives on improving processes and developing high-performing teams.

Accountabilities:: The Supervisor Billing oversees billing operations, team performance, and process execution to ensure accurate account management and timely customer invoicing. This role requires strong leadership skills, operational discipline, and the ability to drive continuous improvement across billing functions.

Lead, coach, and develop a team of billing professionals, including hiring, onboarding, scheduling, performance management, and ongoing training.

Establish performance expectations, monitor results, and implement improvement initiatives to achieve service and operational goals.

Oversee the preparation of monthly invoices, billing adjustments, customer account updates, and resolution of billing discrepancies.

Ensure billing workflows, procedures, and controls are consistently followed and aligned with organizational standards.

Manage customer contract setup and updates within internal systems to maintain accurate billing information.

Investigate and resolve complex billing issues by collaborating with customers, internal departments, and leadership teams.

Support cross-functional initiatives involving customer service, credit and collections, and operations to improve issue resolution and workflow efficiency.

Develop and maintain processes that improve department productivity, accuracy, and service delivery.

Track, measure, and manage performance metrics while ensuring billing activities meet established targets.

Requirements:

The ideal candidate brings billing operations experience combined with team leadership capabilities, strong analytical skills, and the ability to manage multiple priorities in a structured environment.

2–4 years of progressive billing experience, including at least 1 year supervising employees or serving in a lead capacity.

Proven ability to coach, mentor, and motivate teams to achieve performance objectives.

Strong knowledge of billing transactions, processes, controls, and operational best practices.

Ability to research complex situations, make sound decisions, and resolve issues with limited supervision.

Excellent communication and interpersonal skills with the ability to collaborate with leadership, employees, and customers.

Strong organizational skills with the ability to manage multiple projects, deadlines, and priorities effectively.

Experience establishing workflows, procedures, and performance standards.

Ability to analyze metrics, identify improvement opportunities, and implement solutions.

Proficiency with Microsoft 365 applications, including Outlook, Excel, and Word.

Benefits:

Competitive compensation package.

Medical, dental, and vision insurance coverage.

Health care and dependent care spending accounts.

Short-term and long-term disability benefits.

Life insurance and accidental death & dismemberment coverage.

Employee assistance program and wellbeing resources.

Retirement plan with company matching contributions.

Employee stock purchase program.

Paid time off (PTO).

Opportunities for professional development and career growth.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1