Supervisor - Billing - US

Responsibilities

Team Supervision Leadership

• Lead, mentor, and evaluate a team of OTC Billing Specialists.
• Set daily, weekly, and monthly performance targets (KPIs) for the billing team and monitor progress.
• Standardize training materials and ensure the team is cross-trained on various OTC workflows and customer portfolios.

Order-to-Cash Billing Operations

• Oversee the end-to-end billing workflow, ensuring sales orders, contracts, and shipping/delivery data are accurately converted into customer invoices.
• Review and approve high-value invoices, credit/debit memos, manual adjustments, and cancellations.
• Ensure tight integration and communication between the billing team, Order Management (Customer Service), Credit/Collections, and Cash Application.
• Manage customer-specific billing requirements

Dispute Management Customer Relations

• Serve as the escalation point for complex billing disputes, price discrepancies, and tax issues.
• Work closely with the Collections to resolve root causes of billing-related payment delays, minimizing Days Sales Outstanding (DSO).
• Ensure timely resolution of customer queries regarding invoices and statements.

Compliance, Reporting Month-End Close

• Oversee month-end close activities for the billing ledger, ensuring all revenue-generating activities for the period are billed and posted.
• Perform reconciliations between order management systems and the general ledger (GL).
• Generate and present key OTC metrics (e.g., Billing Accuracy, Invoice Cycle Time, Unbilled Revenue, Credit Memo volume).
• Maintain strict adherence to internal controls (SOX compliance) regarding revenue recognition, pricing approvals, and credit memo issuance.

System Process Optimization

• Drive continuous improvement initiatives to automate manual billing processes and reduce billing errors.
• Collaborate with IT and OTC Systems teams to test and implement ERP system enhancements

Requirements

• Location: Mumbai
• Night Shift - 6.30PM onwards
• Minimum 10-12 years of experiencing in Billing team
• Strong Team handling experience (minimum 2-5yrs experience)
• Preferred experience in SSC/Media/Advertising
• Strong communication skills for negotiation reconciliation
• Self-motivated
• Flexible attitude to achieve results.
• Calm under pressure.

Who you are


What you'll get

• Passionate, inspired people - we champion a culture of people that do extraordinary work
• Scale and opportunity - we offer the opportunity to create, influence and deliver projects at a scale that is unparalleled in the industry.
• Challenging and stimulating work - unique work and the opportunity to join a group of creative problem solvers.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.