Supervising Associate

Job Summary

The Account Manager in GDS is primarily responsible to work with the account leadership to support the planning and implementation of the account activation strategy. The AM will closely work with the Global Client Service Partner (GCSP) and Client Executive (CE) to drive global account activation; drive account management excellence; sales and program management; and account communications & administration. He / She ensures that all locations and Service Lines (SL) of the firm are actively engaged around our global accounts and that we deliver Exceptional Client Service (ECS) in all internal and external encounters. This role will be aligned to GCSP / CE / account team and will be based in a non-client proximate location.

Role Type

Account Manager

Competency

Client Excellence - Account Excellence

Responsibilities

Account Management

• Implement global Account Activation strategy, methodology and processes at Account level
• Co-develop account strategy working with account leadership and drive global execution of account plan
• Support account team in driving service line planning activity and account integration
• Responsible to conduct Account Maturity Assessments and supports in preparation of Account Acceleration sessions
• Prepare the global account meeting materials and facilitate account team meetings
• Responsible for follow-up on account actions by tracking progress against deadlines and driving activity
• Understand both the client's business agenda and EY services to enable leveraging the global EY network to connect our clients to the right people
• Develop and manage the account onboarding process and appropriate materials
• Drive the Assessment of Service Quality (ASQ) process: Collate the ASQ feedbacks in Matrix and drive action after interviews and year-end follow-up
• Act as a project manager for Account specific initiatives/projects
• Review of account financials to provide awareness to account leadership on drivers of account performance
• Monitoring of operational metrics important to team each month and working with account partners or service line leaders on troubleshooting issues
• Support special projects as needed that require financial data/analysis

Sales and Program Management

• Manage the annual global revenue planning process with the G360 Business Development Leader (BDL) and GCSP
• Own and manage the Client Relationship Management (CRM) process
• Co-develop the account relationship strategy, including management of the global relationship map
• Manage the account pipeline process and drive discipline across global team
• Coordinate the pursuit process for opportunities, working closely with key partners
• Execute win/loss debriefs
• Identify EY thought leadership and insights to be shared with the client
• Creation and maintenance of account marketing materials (i.e. team brochure discussion relationship history, or Value Scorecard or procurement showcase doc)
• Develop and maintain relationship of Account Managers, Market Segment Managers, to understand latest marketplace, alliance, and solution activity within sector or like accounts

Information and Knowledge Management

• Be strategic to collaborate and partner with enabling functions of EY in supporting the account (where applicable):
• Offshore Account Enablement team in India - pipeline management, financial analysis, sales cycle support, client research, Account plan management
• EY Knowledge - Account Analysis, Quarterly earnings call summaries, travel packs on client's business, competitive landscape
• Finance - Any financial needs of the account
• Brand, Marketing and Communications - Account specific events, targeted thought leadership
• Administrative Support - Meeting scheduling and any other administrative tasks
• Global Sector/Industry - Identify market trends and EY insights
• Service lines and geographies - Create process flows required for the team to capture information across account

• Build and manage a repository of team information (i.e. MSA, Rate Card, SOW templates, onboarding documents, team process documents, qualifications, etc.) and guide team on how to access and use
• Develop and maintain relationships with the account teams to understand best practices for team information and knowledge management

Marketing Management

• Development and execution of account marketing plan to include

• Distribution of thought leadership and/or event invites to relationship targets
• Alumni relations

• Support creation and distribution of team communications (i.e. team/client newsletter, WIN announcements)
• Develop and maintain relationships with account teams to understand best practices for marketing activities

Communications and Administration

• Serves as subject matter expert for all information related to the account
• Leverage EY resources to support the account

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.