Supervising Associate - Resource Management

Job Summary Your Key Responsibilities Service Delivery

• Manage end-to-end resource fulfilment, ensuring alignment with delivery timelines and business priorities.
• Oversee billing and finance operations related to resource deployment, ensuring accuracy and compliance.
• Own headcount planning to support growth and efficiency.
• Champion and lead Strategic Resource Management initiatives, aligning resource strategy with long-term business objectives.
• Monitor and improve service levels, turnaround times, and stakeholder satisfaction.

Planning & Optimization

• Forecast demand and plan capacity across skill sets.
• Maximize bench utilization and redeployment efficiency.
• Collaborate with Talent Acquisition and HR to align hiring plans with pipeline and delivery needs.

Performance Management

• Establish and track KPIs for resource performance, utilization, and productivity.
• Conduct regular reviews with delivery leads to assess individual and team performance.

Stakeholder Management

• Act as a strategic partner to delivery, business leaders.
• Facilitate governance forums to review resource allocation, pipeline, and performance metrics.
• Resolve escalations related to staffing conflicts, skill mismatches, or delivery risks.

Data & Analytics

• Maintain accurate dashboards and reports on resource availability, utilization, and forecasting.
• Use data-driven insights to inform decision-making and identify improvement opportunities.

Skills and Attributes for Success

• Hands on knowledge on End to End Resource management
• Be proficient in MS Project/Word/PowerPoint/Excel - working knowledge of MS Office
• Knowledge in Data Visualisation tools would be an added advantage
• Exceptional communication skills - both written and oral
• Demonstrate strong organizational skills and structured thinking abilities
• Demonstrate strong interpersonal and analytical skills
• Demonstrate an eye for detail
• Be flexible and willing to adjust responsibilities to align with developing business needs
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change

To qualify for the role, you must have:

• Graduate / MBA (preferably HR) with 12-14 years of overall experience with 8+ years of relevant experience in E2E resource management, deployment, forecasting and scheduling concepts.
• Exposure of short term and long-term resource planning would be an added advantage.

What we look for

• A team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunity to work with EY GDS practices globally with leading businesses across a range of industries