Supervising Associate - Resource Management

Job Summary

Service line - Position Title: Experience Management - Supervising Associate

As a part of a team, you will act as a Resource Management Hub Deputy Manager who provides consistent, high quality services to key individual stakeholders.

Your Key Responsibilities

Service Delivery Leadership:

• Manage end-to-end resource fulfilment, ensuring alignment with delivery timelines and business priorities.
• Oversee billing and finance operations related to resource deployment, ensuring accuracy and compliance.
• Own headcount planning to support growth and efficiency.
• Champion and lead Strategic Experience Management initiatives, aligning resource strategy with long-term business objectives.
• Monitor and improve service levels, turnaround times, and stakeholder satisfaction.

Planning & Optimization:

• Forecast demand and plan capacity across skill sets.
• Maximize bench utilization and redeployment efficiency.
• Collaborate with Talent Acquisition and HR to align hiring plans with pipeline and delivery needs.

Performance Management:

• Establish and track KPIs for resource performance, utilization, and productivity.
• Conduct regular reviews with delivery leads to assess individual and team performance.

Stakeholder Management:

• Act as a strategic partner to delivery, business leaders.
• Facilitate governance forums to review resource allocation, pipeline, and performance metrics.
• Resolve escalations related to staffing conflicts, skill mismatches, or delivery risks.

Data & Analytics:

• Maintain accurate dashboards and reports on resource availability, utilization, and forecasting.
• Use data-driven insights to inform decision-making and identify improvement opportunities.

Skills and attributes for success:

• Hands on knowledge on End to End Resource management
• Be proficient in MS Project/Word/PowerPoint/Excel - working knowledge of MS office
• Knowledge in Data Visualisation tools would be an added advantage
• Exceptional communication skills - both written and oral
• Demonstrate strong organizational skills and structured thinking abilities
• Demonstrate strong interpersonal and analytical skills
• Demonstrate an eye for detail
• Be flexible and willing to adjust responsibilities to align with developing business needs
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change

Qualifications

• Graduate / MBA (HR) with 12-14 years of overall experience with 8+ years of relevant experience in E2E resource management, deployment, forecasting and scheduling concepts.
• Exposure of short term and long-term resource planning would be an added advantage.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.