SUP_SSC_HRSSC_OPS_AHM

As a Deputy Manager in the HR Shared Services Center (HR SSC), you will be pivotal in ensuring the seamless execution of HR operations across the employee lifecycle, from hire to retire. Your role will involve maintaining high standards of service delivery, focusing on quality and efficiency. You will provide professional and consistent first-line support to the HR SSC team, coordinating effectively with Business Unit HR and other employees to address and resolve queries. You will execute and monitor HR operational activities related to Employee Lifecycle Management, Compensation, Benefits, Statutory Compliance, and Performance Management Systems, adhering to defined service level agreements. Promoting a strong service delivery ethos within HR SSC, you will ensure prompt problem resolution and achieve high levels of customer satisfaction. You will identify trends and process gaps, manage issues, and address process complexities through effective partnership with various stakeholders. Additionally, you will manage and maintain the HR SSC inbox efficiently, dealing with employee queries and escalating them to the correct team contact when necessary. You will support additional assignments and projects identified for HR SSC and Business Unit HR, contributing to the overall success of the HR function. Ensuring relevant documentation is available and regularly updated for all HR systems, processes, and procedures, including Standard Operating Procedures, Statements of Work, and process flows, will be a key responsibility. You will also support in providing information in the form of reports and dashboards within service level agreements and respond to ad hoc requests as needed.