SuccessFactors Delivery Head

We are looking for an experienced SAP SuccessFactors Delivery Lead / Head to take end-to-end ownership of delivery operations, presales, solution consulting, and client coordination for our SAP SuccessFactors practice.

The ideal candidate will have strong expertise in SAP SuccessFactors implementations, delivery governance, client relationship management, and presales activities. This role requires a hands-on leader who can manage delivery teams, oversee project execution, lead client discussions, conduct solution presentations, and support business development initiatives.

The candidate will be responsible for ensuring successful project delivery, maintaining client satisfaction, strengthening delivery capabilities, and supporting the growth of the SAP SuccessFactors business.

2. Key Responsibilities

A. Delivery Leadership & Governance

• Take end-to-end ownership of SAP SuccessFactors delivery across multiple projects and clients.
• Lead implementation, enhancement, rollout, support, and transformation engagements.
• Define delivery strategies, project plans, milestones, resource requirements, and governance mechanisms.
• Monitor project progress, budgets, timelines, quality, risks, and deliverables.
• Ensure projects are delivered within agreed scope, timelines, and commercial commitments.
• Establish delivery standards, methodologies, quality controls, and escalation procedures.
• Identify delivery risks and implement corrective actions to ensure successful project execution.
• Oversee resource allocation, utilization, productivity, and capacity planning.

B. Presales & Solution Consulting

• Lead SAP SuccessFactors presales activities, including requirement discovery, solution design, and client presentations.
• Conduct product demonstrations and solution walkthroughs based on customer business requirements.
• Prepare and review proposals, RFP/RFI responses, statements of work, solution documentation, and implementation approaches.
• Define high-level solution architecture, project scope, implementation timelines, and resource estimates.
• Collaborate with the sales team to qualify opportunities and develop appropriate solution strategies.
• Present SAP SuccessFactors capabilities, implementation approaches, and business benefits to prospective clients.
• Support commercial discussions, effort estimation, and proposal negotiations.
• Ensure proposed solutions are technically feasible, commercially viable, and aligned with delivery capabilities.

C. Client Relationship & Stakeholder Management

• Act as the primary escalation point for key clients and strategic delivery engagements.
• Build and maintain strong relationships with client stakeholders, HR leaders, IT teams, and senior management.
• Lead project governance meetings, steering committee discussions, and periodic delivery reviews.
• Understand client expectations, business challenges, and changing requirements.
• Manage escalations, resolve delivery concerns, and ensure timely communication with clients.
• Identify opportunities for account expansion, additional services, and long-term client partnerships.
• Ensure high levels of client satisfaction and maintain strong engagement throughout the project lifecycle.

D. Team Leadership & Resource Management

• Lead, mentor, and develop SAP SuccessFactors consultants, functional leads, project managers, and delivery teams.
• Build a high-performing delivery organization with clearly defined roles, responsibilities, and performance expectations.
• Oversee recruitment planning, resource onboarding, team development, and capability building.
• Identify skill gaps and establish training and knowledge-sharing initiatives.
• Manage resource deployment, utilization, project allocation, and delivery capacity.
• Foster accountability, collaboration, and continuous improvement across delivery teams.

E. Practice Development & Business Growth

• Contribute to the growth and strategic development of the SAP SuccessFactors practice.
• Collaborate with sales and leadership teams to identify new business opportunities.
• Develop reusable solution assets, demonstration scenarios, delivery frameworks, and implementation accelerators.
• Support account planning, opportunity assessment, and customer engagement strategies.
• Track delivery performance, resource utilization, project profitability, and customer satisfaction.
• Identify opportunities to improve operational efficiency and strengthen the practice's market positioning.

3. Required Skills & Qualifications

• Extensive experience in SAP SuccessFactors implementation, consulting, and delivery management.
• Strong understanding of SAP SuccessFactors modules, business processes, implementation methodologies, and integration considerations.
• Proven experience managing multiple projects, delivery teams, and client engagements.
• Demonstrated experience in presales, solution consulting, proposal development, and client presentations.
• Strong understanding of project governance, scope management, risk management, resource planning, and delivery quality.
• Experience with effort estimation, project planning, commercial evaluation, and implementation strategy.
• Excellent stakeholder management, negotiation, communication, and leadership skills.
• Ability to manage executive-level client discussions and resolve complex delivery escalations.
• Strong business acumen and the ability to align delivery execution with organizational objectives.

4. Preferred SAP SuccessFactors Expertise

Experience in one or more of the following modules:

• Employee Central (EC)
• Employee Central Payroll (ECP)
• Recruiting Management and Recruiting Marketing
• Onboarding
• Performance & Goals Management
• Compensation Management
• Learning Management System (LMS)
• Succession & Development

A broad understanding of the SAP SuccessFactors ecosystem, integrations, and end-to-end HR transformation programs will be advantageous.

5. Key Performance Indicators (KPIs)

Performance will be evaluated based on:

• On-time and within-scope project delivery.
• Client satisfaction and successful resolution of escalations.
• Delivery quality, project governance, and risk management.
• Resource utilization and delivery team productivity.
• Presales contribution and proposal conversion.
• Accuracy of effort estimation and commercial commitments.
• Growth of existing accounts and support for new business opportunities.
• Team development, retention, and delivery capability improvement.