Subject Matter Expert
TP · Gurugram · onsite · Posted 56d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement effective training programs for employees to enhance their skills and knowledge.
- Provide expert guidance and support on various subject matter-related queries and issues.
- Collaborate with cross-functional teams to identify areas of improvement and develop solutions.
- Conduct workshops and seminars to share expertise and best practices.
- Create engaging content and materials to support training initiatives.
- Evaluate the effectiveness of training programs and recommend improvements.
Job Requirements
- Strong understanding of BPO/Call Centre operations and processes.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Strong analytical and problem-solving skills.
- Experience in developing and implementing training programs.
- Strong leadership and teamwork skills.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingInternationalEmployee Engagementclient relationshipRecruitmentSME