Subject Matter Expert
TP · Hyderabad · onsite · Posted 57d ago
Undisclosed6–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement effective training programs for employees to enhance their skills and knowledge.
- Provide expert guidance and support on various subject matter-related queries and issues.
- Collaborate with cross-functional teams to identify and resolve complex problems.
- Analyze data and metrics to measure performance and provide recommendations for improvement.
- Stay updated with industry trends and developments to continuously improve processes and procedures.
- Mentor and coach junior team members to help them grow and develop their skills.
Job Requirements
- Strong understanding of BPO/Call Centre operations and management principles.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Ability to analyze complex data and provide insightful recommendations.
- Strong problem-solving and critical thinking skills, with attention to detail and accuracy.
- Experience in developing and implementing training programs, focusing on adult learning principles.
- Strong leadership and mentoring skills, with the ability to motivate and inspire team members.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingInternationalEmployee Engagementclient relationshipRecruitmentSME