Subject Matter Expert

Indovance is looking for a highly experienced and dynamic Subject Matter Expert (SME) for Mechanical Dept. who will act as a domain authority, technical coach, and quality champion across projects and teams.

The SME will play a critical role in:

• Ensuring best-in-class technical quality
• Driving process excellence and operational efficiency
• Supporting Trial Period (TP) success
• Participating in customer discovery discussions
• Preventing customer dissatisfaction due to skill gaps**

This role demands a technically strong, accountable, and extroverted professional with a passion for teaching and mentoring.

Key Responsibilities:

1. Domain Leadership & Technical Excellence

• Act as the domain expert for assigned discipline.
• Define and benchmark best-in-class quality standards.
• Challenge teams to raise technical depth and accuracy.
• Review complex designs, calculations, and deliverables.
• Ensure zero technical compromise in customer submissions.

2. Coaching & Capability Building

• Mentor and coach engineers to elevate technical capability.
• Develop structured learning paths for different experience levels.
• Create training modules, SOPs, and technical videos.
• Conduct internal knowledge-sharing sessions and workshops.
• Build second-line technical strength within the team.

3. Process Improvement & Efficiency

• Identify bottlenecks impacting productivity and quality.
• Lead continuous improvement initiatives.
• Standardize best practices and templates.
• Drive automation and smarter workflows where applicable.
• Improve turnaround time without compromising quality.

4. Customer Engagement & Discovery

• Participate in discovery meetings with customers.
• Provide technical insights during pre-sales and proposal stages.
• Support technical proposal preparation and validation.
• Translate customer requirements into clear execution strategies.
• Ensure commitments made to customers are realistic and achievable.

5. Ownership & Accountability

• Take ownership of:
• Trial Period (TP) success.
• Zero loss of customers due to skill gaps.
• No TP losses due to weak technical positioning.
• Ensure delivery commitments are met in terms of:
• Quality
• Timeline
• Technical integrity
• Proactively flag risks and implement corrective actions.

6. Operational Excellence

• Ensure ongoing operational stability in live projects.
• Conduct periodic technical audits.
• Maintain quality consistency across accounts.
• Work closely with Delivery, Relationship Managers, and QA teams.

7. Desired Traits & Behavioral Expectations

• Strong teaching mindset and passion for knowledge sharing.
• Extroverted and confident communicator.
• Highly accountable and ownership-driven.
• Proactive problem solver.
• High professional integrity.
• Comfortable challenging status quo.
• Ability to influence without authority.

Qualification & Experience

• Bachelors / Masters degree in relevant engineering discipline.
• 10+ years of strong hands-on domain experience.
• Prior experience in mentoring, reviewing, or leading technical teams.
• Experience in customer-facing roles preferred.
• Strong exposure to international engineering standards preferred.

Key Performance Indicators (KPIs)

• Zero customer loss due to technical incompetence.
• Improved team productivity metrics.
• Reduction in rework percentage.
• Successful TP win contribution.
• Increase in internal technical competency score.
• Quality audit scores above defined benchmark.

Why This Role Is Critical for Indovance

The SME acts as:

• The technical backbone
• The quality gatekeeper
• The capability multiplier
• The customer confidence builder

This role directly impacts:

• Revenue growth
• Customer retention
• Brand positioning
• Operational scalability