Subject Matter Expert
Sutherland Global Services · Chennai · onsite · Posted 63d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
Sutherland Global Services is seeking a Subject Matter Expert with 5+ years of experience in implementing translation and localization platforms for enterprise clients. As a Subject Matter Expert, youll be the implementation specialist who lands the platform inside the clients organization, supporting the rollout, user onboarding, training, and adoption work that turns a deployed system into an operational service. Youll run the discovery sessions that capture how the clients translation operations actually work today, map their existing content, glossaries, and Translation Memory assets onto the platform, train each user role on the workflow they handle, and stay close to users through ongoing support to drive adoption, resolve operational questions, and feed real usage patterns back into the team.
Responsibilities:
- Run discovery and requirements workshops with client stakeholders to capture the as-is translation operation and define the to-be workflow on the platform.
- Configure the platform for the clients operating model, including service tiers, glossaries, Translation Memory imports, language pairs, user roles, and approval routing.
- Migrate the clients existing translation assets including glossaries, Translation Memory, style guides, and reference content into the platform.
- Deliver role-based user training for Requesters, Reviewers, Approvers, and Administrators, including live sessions, recorded walkthroughs, and quick-reference materials.
- Author end-user documentation and operating procedures for each platform role, including screenshots and walkthroughs captured from the running portal.
- Drive user adoption through hands-on enablement, office-hours sessions, and follow-up with users who have stalled in the workflow.
- Serve as the primary point of contact for client business users during ongoing support, handling functional questions, change requests, and operational escalations.
- Translate user feedback and operational patterns into clear, actionable requirements for developers, QA, and ML engineers.
- Validate that new releases match the clients operating expectations through user acceptance testing alongside client stakeholders.
- Coordinate change management activities including release communications, training refreshers, and adoption metrics reporting.
- Collaborate with cross-functional teams to translate business requirements into clear, implementable specifications. Qualifications
Qualifications:
- Bachelors or Masters degree in Business Administration, Information Technology, Mass Communication, or a related field. MBA with a Project Management specialization, or PMP / PRINCE2 certification, is a strong plus.
- 5+ years of experience implementing translation, localization, or content workflow platforms for enterprise clients, with direct responsibility for rollout, training, and adoption.
- Hands-on experience configuring and operating Translation Management Systems, CAT tools, or equivalent localization platforms.
- Working knowledge of Translation Memory concepts, glossary management, fuzzy matching, and post-editing workflows.
- Familiarity with industry-standard localization formats including TMX, SDLTM, XLIFF, CSV, and Excel for asset migration.
- Familiarity with industry standards including ISO 17100 and ISO 18587 as they apply to client operations.
- Experience designing and delivering end-user training for non-technical business users.
- Experience writing user-facing documentation, operating procedures, and quick-reference materials.
- Strong stakeholder management skills with the ability to navigate client organizations and build trust with business users.
- Strong written and verbal communication for training delivery, user-facing documentation, and client working sessions.
- Strong organizational and follow-through skills with a track record of driving adoption through to steady-state usage.
- Experience with regulated-industry document workflows, change management certifications, or prior implementation work on healthcare or banking content programs would be advantageous.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
User acceptance testingISOChange ManagementworkflowHealthcareProject ManagementPMPStakeholder ManagementoperationsInformation Technology
About Sutherland Global Services
Sutherland Global Services
BPO
17.6k+
employees
1986
40 years old
Chennai, Tamil Nadu
India
₹3.6L PA avg
Avg at Sutherland Global Services
About
Sutherland is a business process transformation company that rethinks & rebuilds business processes for the digital age.
Industries
BPOFacility Management ServicesRecruitment
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