Subject Matter Expert

Roles and Responsibilities :

• Provide subject matter expertise on international BPO operations to clients, ensuring effective communication and understanding of their needs.
• Develop and maintain strong relationships with clients through regular meetings, calls, and emails to ensure high levels of customer satisfaction.
• Collaborate with internal teams to identify opportunities for growth and improvement in the client's business processes.
• Analyze data to provide insights on client performance metrics, identifying areas for optimization.

Job Requirements :

• 2-10 years of experience in an International BPO environment or similar industry.
• Strong knowledge of sales principles, practices, and techniques.
• Excellent communication skills with ability to build rapport quickly over phone or email.