Subject Matter Expert ( SAP MM )

Job Summary

We believe that you are passionate about fulfilling new needs and delivering outcome to our business stakeholders as well as technology service operations. You appreciate the mix of strategic thinking and turning architecture trends and requirements into practice. You get motivated to keep learning and to forget the obsolete and to work agile and being open to the change. In addition, you are energized by working both independently and interdependently and cross functions. Last but not the least you share and live the IKEA culture and values.

Responsibilities

• Act as the P2P functional SME and escalation point for SAP AMS operations.
• Own and support end-to-end SAP P2P processes across SAP S/4HANA/ECC, SAP MM and SAP FI/AP.
• Support procurement processes including: Purchase requisitions; Purchase orders; Goods receipts; Service entry sheets; Invoice verification; 2-way/3-way matching; Credit/debit memos; Vendor payments and AP processes.
• Analyse and resolve incidents, service requests and production issues within agreed SLAs.
• Perform root-cause analysis and coordinate permanent fixes for recurring incidents.
• Manage Problem Management, including RCA, corrective actions and prevention of recurring issues.
• Support Change Management, enhancements, releases and production deployments.
• Review business requirements and translate them into SAP functional solutions.
• Prepare functional specifications and coordinate with ABAP, integration and technical teams.
• Configure SAP MM/P2P functionality where required.
• Coordinate with SAP FI, Ariba, VIM/OpenText, EDI and third-party systems for end-to-end P2P integration.
• Support interfaces involving suppliers, procurement platforms and invoice-processing solutions.
• Lead functional testing, regression testing, UAT and post-production validation.
• Ensure appropriate documentation of solutions, processes, known errors and operational procedures.
• Monitor P2P operational KPIs, SLA performance, incident trends and backlog.
• Identify opportunities for process automation, simplification and continuous improvement.
• Support SAP upgrades, rollouts, migrations and transformation initiatives.
• Work closely with business process owners, procurement, accounts payable, suppliers, service desk, AMS teams and project teams.
• Overseeing and managing the entire P2P process; guide suppliers through the end-to-end P2P cycle, identify process improvements, guide suppliers on incident resolution and request resolution, identify RCAs for problems, contribute and oversee demands and ensure effective operations.
• Knowledge of ITSM tools (preferable ServiceNow) to create and work on incidents, problems and requests.
• Contribute and guide suppliers in ensuring effective knowledge management by creating, approving and ensuring P2P specific knowledge articles are created and used effectively.

Qualifications

The SME will be accountable for the Finance processes delivery within our digital organisation. Responsible for the management of operations on the SAP P2P area to support the SAP S/4 system. The ideal candidate will have a strong background in design, implementation, and support. This role will involve collaborating with cross-functional teams to ensure the optimal performance, availability, and security of our SAP landscape.

• Minimum 12+ years of SAP experience with configuration experience and Bachelor's degree/Master Degree.
• SAP MM/P2P certification is preferred.
• Strong architectural and engineering mindset.
• Good understanding of the SAP-concept for modifications and enhancements.
• Good SAP functional knowledge in SAP P2P.
• Hands on ability to work on enhancements and projects as functional consultant.
• Strong understanding of the ITIL (Information Technology Infrastructure Library) process framework.
• Deep understanding of how to utilize advanced SAP administration and troubleshooting techniques to complete complex assignments or to solve difficult problems.
• Experience working in complex enterprise system landscapes and effectively collaborating with cross-functional, multicultural stakeholders.
• Ensure that changes to the service are reviewed & approved by business end users, implemented, communicated to suppliers and are built into contracts as required.
• Manage the day-to-day delivery of the contracted services, be accountable for quality and responsible for addressing service failures.
• Deciding on the most efficient way to deploy services that are required for specific business scenarios.
• Development and maintenance of problem management process, incl. Root Cause Analysis (RCA) process.
• Assessment of efficiency and effectiveness of problem management.
• The ideal candidate will have strong architectural, leadership and technical skills, and the desire to build and lead a team.
• Someone who is able to drive innovation and influence delivery while being able to collaborate and communicate effectively with team members in a respectful, cooperative and creative way.

Skills

• SAP P2P
• SAP MM
• SAP FI/AP
• SAP s/4hana
• SAP ECC
• SAP Ariba
• OpenText VIM
• EDI
• ITIL

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.