Subject Matter Expert_Microsoft
SHI · Hyderabad · onsite · Posted 50d ago
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About this role
Subject Matter Expert Microsoft 365 (O365) | L3
Experience: 7+ Years
Level: L3 / SME
Location: Hyderabad
Job Summary
We are looking for an experienced Microsoft 365 SME / L3 Managed Services Engineer with strong expertise in Microsoft 365, Azure, SCCM, Microsoft Defender for Endpoint, Microsoft Purview, and enterprise migrations.
The candidate will be responsible for managing, configuring, implementing, troubleshooting, and optimizing Microsoft cloud and endpoint environments while working closely with customers, L1/L2 teams, vendors, and internal engineering teams.
Key Responsibilities
- Design, implement, configure, and support Microsoft 365 solutions.
- Manage and administer Microsoft 365 services, applications, and collaboration tools.
- Perform O365-to-O365 tenant migrations.
- Perform G Suite/Google Workspace to Microsoft 365 migrations.
- Manage Azure resources, configurations, and cloud environments.
- Perform application packaging and deployment using SCCM/MECM.
- Perform OS deployment using SCCM/MECM.
- Administer and manage Microsoft Defender for Endpoint.
- Administer and manage Microsoft Purview.
- Monitor system performance and troubleshoot complex technical issues.
- Lead and contribute to MSP projects and service improvement initiatives.
- Handle customer communication, status updates, change requests, incidents, and project activities.
- Develop and maintain SOPs and standard processes.
- Work closely with L1 and L2 teams for escalations and technical support.
- Coordinate with vendors for issue resolution and technical support.
- Provide technical guidance and mentoring to L1/L2 engineers and service desk teams.
- Support audits, compliance activities, and documentation.
- Assist with SOW scoping, solution development, and implementation.
- Take ownership of customer cloud engineering requests.
- Stay updated with Microsoft technologies, industry trends, and best practices.
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About SHI
SHI
Hyderabad
IN
About
SHI | Locuz; part of the SHI group of companies, is a Security led digital transformation company with its Innovation & Engineering headquarters in Hyderabad, India. We are a Security led digital transformation partner with our Innovation & Engineering hubs in Hyderabad, India. Our lineage has been building some of the largest and most complex systems across the globe which were not just technology projects but touched people. Be it setting up complete infrastructure for the Moon Mission or building a Tsunami warning system or be it one of the largest Axle Manufacturer and their 800+ workloads moved to the cloud, we have dealt with business problems of different scales. Cyber Security has been a big part of solving these problems and hence it became part of our DNA and is fundamental to all our solutions.
We believe that a modern organization needs to leverage the new toolbox which constitutes of Automation, AI, ML, Analytics, Data, Cloud and DevOps. Security is fundamental to all of those tools and is the underpinning of every solution. We have continuously focused on building assets which reduce the time to market and enable Innovation.
Our platforms like ClouTor and GANANA are pushing the envelope when it comes to CloudOps, Data & Virtualization and High-Performance Computing.
Locuz is focused on
1.CloudOps our AI/ML power platform for 360 degree Cloud Operations, from Visibility to Economics.
2.SecOps Highly mature processes, tools and standards with Zero Trust as the foundation, our customers mean-time-to-detection is reduced to half, delivering SaaS or on-prem MDR capabilities. (SIEM/SOAR)
3.HPCOps As established leaders in the industry for the past 20 years, we offer comprehensive solutions of High Performance Computing, high performance storage and application parallelization.
4.AIOps A business-centric approach to Managed Services, enabling our customers to harness the power of Intelligent Automation and Processes disrupting MTTR averages, leading to upwards of 40% savings.
5.Insight as a service A business centric data service, which targets to deliver insights to business teams from their data.
Locuz is in the forefront in delivering exceptional value to its customers by continuously innovating, automating and modernizing their environments.
About SHI: SHI International Corp. is a global leader in technology solutions, serving a diverse set of customers with software, hardware, and services that tackle their IT challenges. Based in Somerset, New Jersey, SHI provides tailored IT solutions to corporate, enterprise, public sector, and education clients. With a workforce exceeding 6,000 employees worldwide, SHI is dedicated to fostering long-term success for its customers.
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Employee ratings
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Culture
2.9
Career growth
2.9
Work-life
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