Subject Matter Expert Civil Design

Position Overview:

Indovance is looking for a highly experienced and dynamic Subject Matter Expert (SME) who will act as a domain authority, technical coach, and quality champion across projects and teams.

The SME will play a critical role in:

• Ensuring best-in-class technical quality

• Driving process excellence and operational efficiency

• Supporting Trial Period (TP) success

• Participating in customer discovery discussions

• Preventing customer dissatisfaction due to skill gaps**

This role demands a technically strong, accountable, and extroverted professional with a passion for teaching and mentoring.

Key Responsibilities

1. Domain Leadership & Technical Excellence

• Act as the domain expert for assigned discipline.

• Define and benchmark best-in-class quality standards.

• Challenge teams to raise technical depth and accuracy.

• Review complex designs, calculations, and deliverables.

• Ensure zero technical compromise in customer submissions.

2. Coaching & Capability Building

• Mentor and coach engineers to elevate technical capability.

• Develop structured learning paths for different experience levels.

• Create training modules, SOPs, and technical videos.

• Conduct internal knowledge-sharing sessions and workshops.

• Build second-line technical strength within the team.

3. Process Improvement & Efficiency

• Identify bottlenecks impacting productivity and quality.

• Lead continuous improvement initiatives.

• Standardize best practices and templates.

• Drive automation and smarter workflows where applicable.

• Improve turnaround time without compromising quality.

4. Customer Engagement & Discovery

• Participate in discovery meetings with customers.

• Provide technical insights during pre-sales and proposal stages.

• Support technical proposal preparation and validation.

• Translate customer requirements into clear execution strategies.

• Ensure commitments made to customers are realistic and achievable.

5. Ownership & Accountability

• Take ownership of:

o Trial Period (TP) success.

o Zero loss of customers due to skill gaps.

o No TP losses due to weak technical positioning.

• Ensure delivery commitments are met in terms of:

o Quality

o Timeline

o Technical integrity

• Proactively flag risks and implement corrective actions.

6. Operational Excellence

• Ensure ongoing operational stability in live projects.

• Conduct periodic technical audits.

• Maintain quality consistency across accounts.

• Work closely with Delivery, Relationship Managers, and QA teams.

Desired Traits & Behavioral Expectations

• Strong teaching mindset and passion for knowledge sharing.

• Extroverted and confident communicator.

• Highly accountable and ownership driven.

• Proactive problem solver.

• High professional integrity.

• Comfortable challenging status quo.

• Ability to influence without authority.

Qualification & Experience

• Bachelor's / Master's degree in relevant engineering discipline.

• 6 to 10 years of strong hands-on domain experience.

• Prior experience in mentoring, reviewing, or leading technical teams.

• Experience in customer-facing roles preferred.

• Strong exposure to international engineering standards preferred