Sub-Zonal Manager

Job Title: Senior Zone Manager (SZM)

Company: Shadowfax Technologies

Location: Palakkad, Kerala

Department: Operations

Experience: 510 Years

Job Summary

Shadowfax is looking for an experienced and result-oriented Senior Zone Manager (SZM) to manage and drive end-to-end last-mile delivery operations across the assigned zone. The role involves managing multiple hubs, delivery partners, operational teams, and key performance metrics to ensure efficient and timely deliveries.

Key Responsibilities

• Manage end-to-end last-mile delivery operations across the assigned zone.
• Oversee the performance and operational efficiency of multiple hubs.
• Lead and manage hub teams and delivery partners to achieve business targets.
• Monitor daily delivery performance, productivity, SLA adherence, and other operational KPIs.
• Ensure timely delivery and maintain high service quality across the zone.
• Drive delivery partner productivity, availability, and performance.
• Identify operational gaps and implement corrective actions to improve performance.
• Manage manpower and capacity planning based on business requirements.
• Coordinate with internal teams and external stakeholders to ensure smooth operations.
• Handle escalations and resolve operational issues within defined timelines.
• Analyse operational data and reports to identify areas for improvement.
• Drive cost optimisation, productivity improvement, and process efficiency.
• Ensure adherence to company policies, SOPs, safety standards, and compliance requirements.
• Travel across assigned hubs/locations as required to monitor and improve operations.

Candidate Profile

• Bachelor's degree in any discipline; MBA/PGDM is an added advantage.
• 5–10 years of experience in logistics, e-commerce, transportation, last-mile delivery, or operations.
• Experience managing multiple hubs, teams, or geographical locations is preferred.
• Strong understanding of last-mile delivery and logistics operations.
• Experience in managing delivery partners, fleet operations, and operational KPIs.
• Strong leadership, analytical, communication, and problem-solving skills.
• Good knowledge of MS Excel and operational reporting.
• Ability to work in a fast-paced, target-driven environment.
• Willingness to travel within the assigned zone.

Key Skills

Last Mile Operations | Logistics Operations | Hub Operations | Delivery Operations | Team Management | Delivery Partner Management | Fleet Management | KPI Management | SLA Management | Operations Management | Performance Management | MS Excel

Role Expectations

The selected candidate will be responsible for driving operational excellence across the assigned zone, improving delivery performance, managing teams and hubs, and ensuring achievement of business and service-level targets. Role & responsibilities