Sub Zonal Manager (Gandhidham)

Job Description Sub zonal Manager

Job Title: Sub zonal Manager – Operations

Department: Operations

Industry: Logistics / E-commerce / Last Mile

Role Overview

We are looking for an experienced Cluster Manager to manage end-to-end operations across multiple hubs within a cluster. The role will be responsible for operational performance, last-mile delivery, rider/fleet management, inventory, team productivity, SLA achievement, and overall business performance across the assigned locations.

Key Responsibilities

Manage end-to-end operations across multiple hubs, stores, dark stores, or delivery centers within the assigned cluster.

Drive last-mile operations and ensure timely delivery and achievement of SLA/TAT targets.

Monitor daily operational KPIs including FOD, delivery performance, productivity, attendance, utilization, cancellations, and service levels.

Manage rider/delivery partner operations including rider hiring, onboarding, availability, productivity, retention, and performance.

Oversee fleet operations and ensure optimum vehicle utilization and availability.

Monitor inventory movement, reconciliation, ageing, damages, and inventory accuracy across locations.

Lead and manage Hub Incharges, Store Incharges, Assistant Managers, and operational teams.

Conduct regular performance reviews and drive corrective actions for underperforming locations.

Analyze operational data and MIS reports to identify gaps and improve productivity.

Ensure adherence to company SOPs, safety standards, compliance, and operational processes.

Handle escalations related to customers, riders, manpower, inventory, fleet, and delivery operations.

Coordinate with central teams such as HR, Talent Acquisition, Finance, Fleet, Inventory, Control Tower, and Client/Account teams.

Plan manpower and rider capacity based on demand, peak periods, and business requirements.

Drive cost optimization and operational efficiency across the cluster.

Identify process improvement opportunities and implement initiatives to improve TAT, productivity, service quality, and customer experience.

Prepare and present regular daily/weekly/monthly performance reports to senior management.

Ensure smooth launch and stabilization of new hubs/stores within the assigned cluster.

Required Experience & Qualifications

Experience: 5–8 years in logistics, e-commerce, last-mile, supply chain, or operations.

Experience managing multiple hubs/stores/locations is preferred.

Strong experience in last-mile operations and rider/fleet management.

Experience in team handling and managing multiple operational stakeholders.

Good understanding of inventory and hub/store operations.

Strong analytical and problem-solving skills.

Good knowledge of MS Excel, MIS, dashboards, and operational KPIs.

Strong communication and stakeholder management skills.

Willingness to travel across assigned locations as required.

Key Skills

Cluster Operations

Multi-Location Operations

Last Mile Operations

Hub & Store Operations

Rider Management

Rider Hiring & Onboarding

Fleet Management

Inventory Management

Team Management

KPI & SLA Management

TAT Management

MIS & Reporting

Process Compliance

Cost Optimization

Stakeholder Management

Operational Excellence