Student & VISIT Visa Counsellor Telecaller Freshers

Role & responsibilities

• Handle incoming and outgoing calls from prospective students and visa applicants.
• Counsel clients regarding overseas education opportunities and visit-visa services.
• Understand each clients profile, travel purpose, preferred country, budget, and requirements.
• Explain visa processes, documentation requirements, service charges, and estimated timelines.
• Convert enquiries generated through calls, WhatsApp, social media, and walk-ins into clients.
• Maintain regular follow-ups with interested applicants.
• Schedule counselling sessions and office appointments.
• Assist clients in collecting and organising the required documents.
• Coordinate with the documentation and application-processing teams.
• Update client details, call records, follow-up dates, and application status in the CRM.
• Maintain professional communication through telephone, email, and WhatsApp.
• Work towards achieving individual and team conversion targets.
• Develop basic knowledge of student and visit-visa processes for countries such as the UK, USA, Canada, Australia, and European countries.
• Ensure accurate information is provided without making false promises or guaranteeing visa approval.

Preferred candidate profile

• Any graduate or final-year graduate may apply.
• Freshers are welcome; prior experience in counselling, telecalling, sales, immigration, travel, or education consultancy will be an advantage.
• Good verbal communication and interpersonal skills.
• Fluency in English and Hindi is preferred; knowledge of Telugu or Urdu will be an added advantage.
• Confident, polite, persuasive, and customer-focused personality.
• Basic computer knowledge, including MS Office, email, WhatsApp, and internet browsing.
• Ability to learn visa procedures and documentation requirements.
• Good follow-up, convincing, and client-handling skills.
• Target-oriented approach with a willingness to work in a professional sales environment.
• Candidates must be responsible, punctual, and willing to work from the office.

Perks and benefits

• Attractive performance-based incentives
• Monthly target-achievement bonuses
• Complete training in student and visit visa counselling
• Sales and communication skills training
• Career growth and internal promotion opportunities
• Supportive and professional work environment
• Recognition and rewards for top performers
• Exposure to overseas education and visa processes
• Salary increments based on performance
• Employee referral incentives
• Experience certificate upon successful completion of employment

Perks and benefits

Annual bonus