Student Support Executive

Company Overview
Founded in 2022, UNIVO Education stands as a trailblazer in online higher education, helping universities
oer and scale high-quality online degree programs. Our mission aligns with India's vision to elevate the
Gross Enrolment Ratio (GER) from 27% to 50% by 2035, contributing to national development through
accessible, exible and aordable education. At UNIVO, we empower universities with the digital tools,
strategic insights, and industry expertise needed to bring impactful learning experiences online. By
combining cutting-edge technology with a deep understanding of educational needs, we make it possible
for institutions to reach broader audiences, enhance learner engagement, and deliver education that
meets global standards.
Designation: Student Support Executive
Job Type: Full- Time
Location: Noida Sec 125
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Job Summary
We are looking for a Student Support Executive who will be responsible for assisting students
throughout their learning journey by providing timely, accurate, and professional support through email
and phone channels.
The role involves resolving educational and operational queries, supporting student onboarding,
maintaining detailed documentation, and coordinating with cross-functional teams to ensure issues are
resolved eectively. The ideal candidate should have excellent communication skills, a customer-centric
approach, strong problem-solving abilities, and the ability to work eiciently in a fast-paced environment.
Key Responsibilities
Assist students via email and phone channels, resolving educational and operational queries
with accuracy and professionalism.
Provide proactive and timely support to ensure a smooth and seamless student learning
experience.
Guide students through the onboarding process and address queries related to their academic
journey.
Handle complex student issues and ensure timely resolution through appropriate follow-ups.
Maintain accurate and detailed documentation of student issues, queries, and resolutions.
Coordinate with cross-functional teams to drive issues toward successful closure.
Ensure high-quality customer service while maintaining response and resolution timelines.
Identify recurring student concerns and collaborate with internal teams to improve the overall
support experience.
Requirements & Skills
Experience: 0.6 to 6 years in Customer Support, Student Support, Email Support, or a similar
role.
Excellent verbal and written communication skills.

Strong problem-solving and interpersonal skills.
Customer-centric approach with a professional and empathetic attitude.
Good follow-up, coordination, and documentation skills.
Ability to manage multiple queries and priorities eectively.
Comfortable working 5 days from oice with rotational working days.
Immediate joiners preferred.
Compensation & Interview Details
Work Mode: Work from Office
Working Days: 5 days a week, rotational days
Joining: Immediate