Student Success Manager

About Newton School of Technology:-

Newton School of Technology (NST) is a new-age technology institution transforming higher education through industry-integrated programs in Computer Science, Artificial Intelligence, Machine Learning, and Data Science. Our mission is to nurture the next generation of technology leaders by combining world-class academics with hands-on industry experience.

Role Overview:

The Student Success Manager plays a pivotal role in ensuring student success throughout their academic journey. This role goes beyond reactive support — it requires a proactive mindset to anticipate student needs, identify academic and personal challenges early, and act swiftly to ensure students stay on track. The ideal candidate is someone who combines student empathy with data-savviness, problem-solving initiative, and strong interpersonal

communication skills.

Key Responsibilities:

1. Student Support & Engagement

● Proactively monitor student performance, attendance, and engagement to detect potential issues early.

● Take initiative in designing and executing intervention strategies (extra sessions, mentoring, academic support) without waiting for formal requests.

● Act as a guide and mentor to students, helping them make informed academic and

career decisions.

● Utilize student feedback to enhance support processes and improve the overall student experience.

2. Problem-Solving & Initiative

● Demonstrate ownership and autonomy in identifying and solving student-related challenges.

● Innovate and implement new approaches to improve academic outcomes and student motivation.

● Continuously refine processes to enhance student engagement and support mechanisms.

3. Technical & Data Handling

● Build and maintain dashboards and reports that provide insights into student performance and engagement.

● Analyze academic and behavioral trends using tools like Google Sheets or Excel to recommend targeted academic interventions.

● Leverage data to create action plans in collaboration with faculty and academic

leaders.

Ideal Candidate Profile:

● Experience: Prior experience in a student-facing or support role (student success,

mentorship, academic operations, etc.).

● Skills:

○ Strong problem-solving mindset; self-starter who doesn't wait for direction.

○ Proficiency in Google Sheets / Excel for data analysis and reporting.

○ Excellent interpersonal and communication skills to collaborate with both students and faculty.

● Attributes:

○ Proactive, empathetic, and solution-oriented.

○ Able to balance data insights with human judgment.

○ Confident in handling escalations and maintaining student trust and respect.