Student Success Manager

Designation: Student Success Specialist

Location: Jaipur

Key KRA’s 

1. Demonstrate strong coordination skills in liaising with operations personnel from different centers. 

2. Establish and nurture robust relationships with regional stakeholders to ensure effective communication and collaboration. 

3. Proactively collect and maintain accurate student details from various centers, organizing information batch-wise. 

4. Ensure the integrity and confidentiality of the student database. 

5. Provide regular updates to regional governance managers and other business stakeholders on student-related matters. 

6. Generate and export detailed reports for each session, tracking attendance, and promptly share them with relevant stakeholders. 

7. Educate and guide students on program processes, ensuring a clear understanding of class schedules, tests, and other relevant information. 

8. Monitor student attendance and address any issues or concerns proactively to enhance overall student experience. 

9. Review the performance of trainers, ensuring that they meet established quality standards. 10. Implement corrective measures when necessary to enhance the overall quality of the learning experience. 

11. Demonstrate proficiency in MS Office tools, especially Excel and Google Sheets, to efficiently manage and organize student data. 

12. Exhibit strong communication skills, both written and verbal, through telephone, email, and face-to-face interactions with learners and stakeholders. 

13. Effectively manage and prioritize workloads, demonstrating the ability to work under pressure to meet deadlines without compromising quality. 

14. Efficiently manage training operations, including scheduling classes, aligning trainers, and maintaining batch progress reports. 

15. Ensure smooth coordination to optimize the learning journey for all students. 16. Maintain a comprehensive and organized matrix for all activities related to student success operations, ensuring clarity and transparency.

Key Responsibilities: 

1. Stakeholder Coordination: 

a. Liaise with operations folks from various centers. 

b. Build and nurture strong relationships with regional stakeholders. 

2. Student Database Management: 

a. Proactively collect and organize accurate student details. 

b. Ensure the confidentiality and integrity of the student database. 

3. Reporting and Updates: 

a. Provide regular updates to regional governance managers and business stakeholders. b. Generate and export detailed reports for each session, tracking attendance. 

4. Student Guidance and Support: 

a. Educate and guide students on program processes. 

b. Monitor student attendance and address concerns proactively. 

5. Quality Assurance: 

a. Review the performance of trainers and ensure adherence to quality standards.
b. Implement corrective measures to enhance the overall quality of the learning experience.

6. Technical Proficiency: 

a. Demonstrate proficiency in MS Office tools, especially Excel and Google Sheets.

7. Effective Communication: 

a. Communicate with learners and stakeholders through telephone, email, and face-to-face interactions. 

8. Workload Management: 

a. Manage and prioritize workloads to meet deadlines under pressure. 

9. Training Operations: 

a. Efficiently schedule classes, align trainers, and maintain batch progress reports.
b. Ensure smooth coordination to optimize the learning journey for all students.

10. Activity Matrix Maintenance: 

a. Maintain a comprehensive matrix for all student success operations activities. 

Reach out to us on [email removed] for further details.