Student Service Officer

Job Title: Student Support Officer

Division/Department: Sales

Reports To: Branch Head

Work Location: PAN India

Desired Work Experience: 2-7 Years

Weekly off: Rotational

About Us
Aakash Educational Services Ltd. (AESL) is one of Indias most trusted names in test preparation, known for providing students with a competitive edge through classroom, digital, hybrid and distance learning programs. We specialize in coaching for major medical and engineering entrance exams such as NEET and JEE (Main & Advanced), as well as school/board examinations, scholarship tests, and Olympiads.
Our philosophy of Student First drives everything we do. With highly qualified and passionate faculty, we focus on understanding each students unique learning needs and guiding them to achieve their goals. AESL is committed to expanding its reach nationwide, delivering high-quality education to students in every corner of the country, including regions where access to physical classrooms is limited.
We are proud to be certified a Great Place to Work for four consecutive years.

Aakash Advantage

As a leader in competitive exam preparation, AESL offers a workplace where passionate individuals can make a lasting difference. What sets Aakash apart:

• Nationwide Presence and Growth: With more than 400 branches across India, AESL provides employees ample opportunities to grow within a leading educational brand.
• Student-Centric Culture: Over 10,000 employees collaborate with expert faculty members, united in their commitment to mentoring and building the success of students.
• Cutting-Edge Technology: Aakashs fully digitized classrooms and hybrid learning models combine traditional teaching with advanced digital methods, keeping employees at the forefront of educational innovation.
• Proven Impact: Aakashs results speak for themselves, with 9 Lakh+ NEET and JEE qualifiers over the years, including All India Rank 1 in NEET and JEE (Advanced).

Purpose of the SSO role:
The Student Support Admission Officer (SSO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.
As an SSO, you are expected to:

1. Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.
2. Ensure collection of outstanding fee from parents within the specified time.
3. Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.
4. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.
5. Ensure adherence to internal processes and compliances.

To be successful in the SSO role you are required to have:

1. An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.
2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.
3. Fluency in communication of English and Regional language.

Must have Attitude:

1. Customer Orientation
2. Sense of Ownership and Accountability.
3. Result orientation
4. Emotional intelligence for working in a Team.

Qualification:

1. Must have bachelors degree.
2. Preferred BTech / MBA /Masters in Psychology, Education etc.

Experience:

1. Previous experience in counselling of educational services.
2. Previous experience of Business to Customer (B2C) sales across industries.

Key Interactions:

• External
• Students, Parents & Schools Representatives.
• Internal
• Branchs Academic & Non-Academic teams.
• Regional Student Support Centre.
• Regional Sales & Operations Team.