Student Relationship Officer

Company Description CAREER ZONE Worldwide is a premium study abroad academy with over 28 years of experience helping students achieve their international education goals. The organization offers end-to-end support, including personalized counseling, exam training for tests such as IELTS, TOEFL, PTE, GRE, GMAT, and SAT, and pre-departure orientation. Its scientifically designed process is focused on maximizing student potential and closing gaps in understanding and strategy that may prevent admission to dream universities. More than a consultancy, CAREER ZONE provides an environment for self-discovery and growth, encouraging learners to identify their strengths and take purposeful steps toward their future. With a strong track record of successful placements, CAREER ZONE is a trusted partner for students investing in their global careers.

Role Description The Student Relationship Officer is a full-time, on-site role based in Coimbatore. This role involves guiding prospective and current students through the study abroad process, including responding to inquiries, conducting consultations, and coordinating follow-up communication. The Student Relationship Officer will maintain accurate records of student interactions, support counseling sessions, and collaborate with training and admissions teams to ensure a smooth experience. Day-to-day tasks include handling walk-ins and scheduled appointments, explaining course and university options, assisting with application procedures, and supporting students through key milestones such as exam registration and pre-departure formalities. The role also requires proactively nurturing relationships, managing feedback, and contributing to outreach activities that strengthen student trust and satisfaction.

Qualifications

• Strong Business Relationship Management skills, with the ability to build, maintain, and enhance long-term student and stakeholder relationships.
• Excellent Communication skills, both verbal and written, with the ability to present information clearly and listen actively to student needs.
• Customer Service orientation, demonstrating empathy, patience, and responsiveness in handling student queries and concerns.
• Relevant bachelor's degree (such as education, business, humanities, psychology or related field) or equivalent experience in student services or counseling.
• Proficiency with basic office software, CRM or student management systems, and comfort working with digital communication tools.
• Prior experience in education counseling, admissions, or study abroad services is an advantage.