Student Relationship Manager (SRM)

We are seeking dedicated and dynamic Student Relationship Managers (SRMs) to join our team. As an SRM, you will be responsible for managing and enhancing the relationship between our company and the students we serve. You will act as the primary point of contact for students, addressing their needs, resolving issues, and ensuring a positive experience throughout their educational journey with us. Your role is pivotal in fostering a supportive and engaging environment that promotes student success and satisfaction.

• Student Engagement: Build and maintain strong, positive relationships with students. Serve as the primary contact for student inquiries, providing timely and accurate information.
• Support Services: Assist students in navigating academic programs, policies, and procedures. Offer guidance on academic and personal issues, referring them to appropriate resources when necessary.
• Communication: Communicate regularly with students through various channels (email, phone, in-person meetings) to ensure they are informed about important updates, deadlines, and opportunities.
• Problem Resolution: Address and resolve student complaints and issues efficiently. Escalate complex issues to higher authorities when necessary.
• Orientation and Onboarding: Facilitate student orientation and onboarding processes. Help new students acclimate to the institution and its culture.
• Event Coordination: Organize and participate in student events, workshops, and activities that promote community and engagement.
• Feedback Collection: Gather and analyze student feedback to identify areas for improvement in services and programs. Work with other departments to implement changes based on feedback.
• Retention Strategies: Develop and implement strategies to enhance student retention and success. Monitor student progress and proactively reach out to those at risk of falling behind.
• Record Keeping: Maintain accurate and up-to-date records of student interactions and activities. Ensure confidentiality and compliance with data protection policies.
• Collaboration: Work closely with academic advisors, faculty, and other departments to support student needs and enhance their overall experience.

• Education: Bachelor s degree in Education, Counseling, Student Services, or a related field
• Experience: 0- 2 years of experience in Student services, academic advising, or a related role.
• Communication Skills: Excellent verbal and written communication skills. Ability to communicate effectively with a diverse student population.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and maintain positive relationships with students.
• Problem-Solving: Demonstrated ability to handle difficult situations and resolve conflicts in a professional and empathetic manner.
• Organizational Skills: Strong organizational and time management skills with the ability to multitask and prioritize effectively.
• Technology Proficiency: Proficient in using Google Suite and student information systems. Familiarity with CRM software is a plus.
• Customer Service Orientation : A strong commitment to providing exceptional customer service and support to students.
• Team Player: Ability to work collaboratively with colleagues and contribute to a positive team environment.
• Adaptability: Flexible and able to adapt to changing needs and priorities within the educational environment.