Student Experience Manager (Remote / Work From Home)

About the Company

• Fast-growing IT and AI career training company, headquartered in the UK
• Trained 46,000+ professionals across 40+ countries
• High-touch, cohort-based AI and Cloud career coaching program for working tech professionals
• Backed by a job-placement guarantee
• Scaling across US, UK, Canada, Europe, and Australia

The Role

• Stay close to students throughout their journey, though the coaching team owns goal-setting and support for struggling students

Part 1: Track & Flag

• Track student progress against weekly/monthly targets and placement-guarantee conditions
• Spot early warning signs — students going quiet, falling behind, missing check-ins
• Flag at-risk students to the coaching team early, with context
• Hand off issues cleanly — not responsible for solving them

Part 2: Interview & Share Success Stories

• Interview students when they hit milestones — certifications, job offers, big wins
• Turn those conversations into testimonials, written reviews, and interview content
• Coordinate student reviews on Trustpilot, Google, and similar platforms
• Build light, ongoing rapport with students so they're comfortable opening up

This Role Is NOT

• A coaching role — no goal-setting or recovery conversations with struggling students
• A desk-bound writing role — most of the work happens in real conversations

What We're Looking For

• Experience tracking a group of people (clients, students, customers) against targets over time
• Background in coaching, edtech, or a service business with a completion/outcome guarantee
• Comfortable following conversations about tech careers — even without a technical background
• Strong communication skills — able to draw real stories out of people who are shy, private, or busy
• Experience using a CRM or tracking tool to log progress