Student Experience Head

About the Program:

We are building a world-class undergraduate program designed to deliver an exceptional academic and student experience for a highly diverse international cohort. With students joining from 40+ countries, our goal is to create a globally benchmarked learning journey that combines academic excellence, career readiness, community, and strong student outcomes.

We are looking for a highly driven and operationally exceptional Experience Head to lead the end-to-end student journey across academics, engagement, operations, and outcomes. This is a leadership role responsible for owning student success metrics, operational excellence, program delivery, and overall student satisfaction for one of the most premium higher-education experiences globally.

Key Responsibilities:

Student Experience & NPS Ownership:

- Own and drive overall student experience and student NPS.

- Build systems and interventions to ensure high student engagement, retention, and satisfaction.

Program Execution & Operations:

- Lead end-to-end execution of the undergraduate program across: Academics, Workshops, events, Capstone, Career services, & Student engagement initiatives.

Budget & Business Ownership:

- Own program budgets, operational planning, and resource allocation.

- Drive operational efficiency while maintaining a world-class student experience.

- Monitor key performance metrics, utilization, and delivery effectiveness.

Leadership & Stakeholder Management:

- Lead cross-functional teams across operations, academics, student success, and career services.

- Collaborate with leadership teams to continuously improve program quality and student experience.

- Build a culture of accountability, ownership, empathy, and operational excellence.

What Were Looking For:

- 8+ years of experience in program management, operations, student experience, consulting, higher education, edtech, or customer success roles.

- Proven ability to manage complex, high-stakes operations and cross-functional teams.

- Experience owning budgets, operational KPIs, and outcome-driven programs.

- Strong communication and stakeholder management skills.

- Ability to work with globally diverse student populations.

- High ownership mindset with exceptional execution capability.

- Experience in premium education, global programs, hospitality, consulting, or fast-scaling organizations is highly preferred.