Student Engagement Officer

Student Engagement Officer

Location: Bangalore, Karnataka, India

Key Responsibilities

• Connect with students to validate and update training participation records.
• Ask relevant questions to help students recall and share details about training sessions attended.
• Maintain accurate records of student interactions, feedback, attendance, and progress.
• Escalate and report any abnormal findings, concerns, or risk indicators to the supervisor promptly.
• Optimize outreach efforts by maintaining the minimum necessary number of call attempts while ensuring effective engagement.
• Handle student queries and provide timely support through phone interactions.
• Encourage student participation and awareness regarding:
  • Project initiatives
  • Mahindra Finance programs
  • Kit distribution
  • Income Tax Return (ITR) filing support and related services
• Build rapport with students and community members to understand program impact and learning outcomes.
• Prepare and maintain reports, documentation, and student databases in a timely manner.

Requirements

• Proficiency in basic computer applications, particularly MS Excel.
• Strong verbal and written communication skills.
• Fluency in Kannada is mandatory.
• Excellent interpersonal and relationship-building skills.
• Ability to engage with communities and discuss learning outcomes from program interventions.
• Confidence in public interactions and stakeholder engagement.
• Strong problem-solving skills with the ability to address student queries effectively.
• Good record-keeping, reporting, and documentation capabilities.
• Ability to identify issues and escalate concerns appropriately to supervisors.

Preferred Competencies

• Experience in student engagement, community outreach, or beneficiary support programs.
• Ability to conduct meaningful conversations that encourage participation and feedback.
• Attention to detail and accuracy in maintaining records and reports.
• Customer-service-oriented approach with empathy and professionalism.

Experience: 0-1 year

Job Type: Full time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.