Student Care Executive

Job Description – Student Care Executive

Department: Office of Student Affairs

Job Purpose

To support the Office of Student Affairs in maintaining student discipline, safety, welfare, and a conducive campus environment through regular monitoring, coordination, documentation, and timely reporting.

Key Responsibilities

• Monitor student discipline, dress code, behaviour, and compliance with institutional rules.
• Conduct regular campus and academic-area rounds, including monitoring during break/free hours.
• Monitor student activities through CCTV and report any concerns to the concerned authorities.
• Monitor adherence to break timings, classroom attendance, mobile phone usage, and other student-related regulations.
• Identify and report incidents involving misconduct, conflicts, or safety concerns and assist in disciplinary enquiries.
• Maintain discipline-related records and update the designated database.
• Prepare reports related to student disciplinary matters and submit them to the Dean – Student Affairs.
• Monitor and report faculty absence or other academic-area concerns observed during rounds.
• Coordinate student and staff ID card preparation, issuance of temporary IDs, tags, and holders.
• Raise and follow up on service requests related to cleanliness, maintenance, and campus facilities.
• Coordinate with HODs, faculty, administrative staff, security, and other stakeholders on student-related matters.
• Execute instructions issued by the Dean – Student Affairs and other competent authorities.

Key Competencies

• Good communication and interpersonal skills
• Strong observation and coordination skills
• Ability to handle student-related matters professionally
• Good documentation and reporting skills
• Basic computer and database skills
• Ability to maintain confidentiality and exercise sound judgement