Strategy & Operations Associate

Job Duties:-

• Work closely with the Founder and Head of Operations on key operational initiatives, supporting leadership by tracking priorities and ensuring smooth cross-team coordination.
• Serve as the primary point of contact for clients, build strong relationships, understand their goals, and ensure clear communication throughout project execution.
• Translate client requirements into actionable plans, coordinating with internal teams to ensure campaigns and content are delivered with clarity, consistency, and impact.
• Track deliverables across client accounts, ensuring timelines are met while maintaining visibility across ongoing projects, campaigns, and content calendars.
• Coordinate between content, design, strategy, and account management teams to ensure clear task ownership, defined timelines, and smooth project execution.
• Prepare client performance reports and insights, providing actionable recommendations and supporting pitches, presentations, and idea approvals when required.
• Support the implementation of operational frameworks, workflows, and internal systems to streamline project management and improve efficiency.
• Maintain documentation for internal processes, SOPs, dashboards, and project trackers, ensuring operational visibility and structured reporting.
• Monitor team workload, capacity, and project timelines, identifying potential delays or blockers and escalating them when necessary.
• Continuously identify opportunities to improve processes and workflows, ensuring better collaboration, efficient campaign execution, and consistent delivery across platforms such as LinkedIn, Instagram, and other digital channels.