Strategic Partnerships

Who are we

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation. Kapture CX is headquartered in Bangalore, and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about

As the Associate Director – Partnerships, you will be responsible for building and scaling Kapture CX's strategic partner ecosystem. This is a hunting-first role, where your primary focus will be identifying, acquiring, and onboarding new strategic partners rather than managing an existing partner base. You will build relationships with consulting firms, system integrators, technology partners, and other strategic alliances that drive business growth

.Working closely with Sales, Marketing, Product, and Leadership teams, you will create joint go-to-market strategies, unlock new revenue opportunities, and strengthen Kapture CX's market presence.

This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and stronger business relationships.

Sounds interesting

Here's a more detailed description of what you will do in this role:

• Identify, acquire, and onboard new strategic partners across consulting firms, technology providers, and enterprise ecosystems.
• Own the end-to-end partnership lifecycle—from prospecting and negotiations to enablement, relationship management, and growth.
• Develop and execute joint go-to-market initiatives with partners to generate pipeline and revenue.
• Build strong executive relationships with partners while collaborating closely with Sales, Marketing, Product, and Customer Success teams.
• Represent Kapture CX at customer meetings, partner events, and industry forums to strengthen our ecosystem and brand presence.

What does success look like in this role

Success in this role means building a high-impact partner ecosystem that consistently generates new business opportunities, drives revenue, and expands Kapture CX's presence across key markets. You will become a trusted advisor to strategic partners while enabling long-term, mutually beneficial relationships.

What would make you a good fit for this role

Here are the basic requirements:

• You have 6–10 years of hunting experience in Partnerships, Strategic Alliances or Channel
• Sales.You have successfully built strategic partnerships from scratch.
• You have experience in Enterprise SaaS, AI, Cloud, CRM, CX, or consulting organizations.
• You have strong client-facing experience and are comfortable engaging with senior business stakeholders and CXOs.
• You have experience working with consulting firms, system integrators, or enterprise technology partners.

What are the most critical skills for this role

• Strategic Partnership Development
• Partner Hunting
• Executive Stakeholder Management
• Commercial Negotiation & GTM Strategy
• Relationship Building & Communication

You will have an advantage if you:

• Have experience working with consulting firms or global system integrators.
• Have an existing partners network within the enterprise technology ecosystem.
• Have worked in high-growth SaaS or AI companies.
• Have represented your organization at industry events or partner forums.

Why should you be interestedHere's what you will gain from this role:

• The opportunity to build and scale Kapture CX's strategic partner ecosystem.
• Exposure to enterprise customers, consulting firms, and global technology partners.
• High ownership with direct impact on business growth and market expansion.
• A collaborative environment with strong learning and leadership opportunities.