TG
Strategic Client Account Manager
Tech Guardian · Not specified · onsite · Posted 52d ago
Not disclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Strategic Account Manager
Position – Strategic Client Account Manager
Company: Tech Guardian
Status: Hourly, Full Time, In-office with regular client travel
Initial Compensation: $27.00-$32.00/hour base pay plus commission opportunities (current target variable compensation is approximately $10,000 annually)
Reports To: Sales Department Manager
Position Summary
Tech Guardian is seeking a Strategic Client Account Manager to inherit and grow an established portfolio of approximately 20 managed clients representing end users across the Inland Empire. This role is ideal for a commercially strong account manager with MSP or IT services experience, strong consultative selling skills, and enough technical fluency to lead first-pass discovery and recommendations for common opportunities while partnering with sales engineering on more complex designs.
This is a relationship-owner role first. Success comes from building trust, leading roadmap conversations, identifying practical technology improvements, advancing opportunities with discipline, and expanding accounts through excellent client service and referral-based growth.
What You Will Own
Tech Guardian is an award winning Managed Service Provider serving small and midsize businesses throughout the Inland Empire. With more than 20 years in business, the company focuses on long-term client relationships, dependable service delivery, and practical technology guidance that helps clients operate more efficiently and securely.
Apply Now
Apply using the form below. After your application and resume is reviewed you'll be emailed a link to take a series of tests to ensure you are qualified.
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Personal Information
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Address*
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Emergency Contact Information
Contact Name*
Contact Phone*
Employment Information
Position Applying For*
Desired Wage (within the range the position pays)*
Availability*
Please specify your availability, i.e. days, evenings, weekends, part-time, full-time etc.
Can you speak spanish*
Yes
No
Are You Presently Employed*
Yes
No
Do you have reliable transportation*
Yes
No
Are you legally able to be employed in the US*
Yes
No
Have you ever been terminated from a job*
Yes
No
If So, Explain
General Information
Have you ever worked in sales*
Yes
No
If so, where
Have you ever worked in customer service*
Yes
No
If so, where
How did you find out about this position*
ZipRecruiter
Friend
Craigslist
Social Media
Other
If Other (from above): How did you find out about this position
Please describe any knowledge, skills, certifications and/or experience you have in the Information Technology (IT) industry.*
Be as specific as possible, we review the answer to this question carefully.
Have you worked for an MSP (Managed Service Provider) before*
Yes
No
Besides MSP's, have you worked for an IT Service Provider before*
Yes
No
Education Information
High School
Name of School*
City*
State*
Years Completed*
Did You Graduate*
Yes
No
College
Name of School
City
State
Years Completed
Did You Graduate
Yes
No
Course of Study
Trade or Business School
Name of School
City
State
Years Completed
Did You Graduate
Yes
No
Course of Study
Employment History (newest first)
Employment Entry 1
Employer*
Address*
City*
State*
Phone*
Start Date*
End Date*
Job Title*
Supervisor*
May We Contact*
Yes
No
Description of Work*
Reason for Leaving (or wanting to leave)*
Employment Entry 2
Employer
Address
City
State
Phone
Start Date
End Date
Job Title
Supervisor
May We Contact
Yes
No
Description of Work
Reason for Leaving
Employment Entry 3
Employer
Address
City
State
Phone
Start Date
End Date
Job Title
Supervisor
May We Contact
Yes
No
Description of Work
Reason for Leaving
References
Reference 1
Name*
Phone*
Best Time to Call*
Relationship*
Reference 2
Name
Phone
Best Time to Call
Relationship
Reference 3
Name
Phone
Best Time to Call
Relationship
Essay Questions
What do you consider the 5 most important features in a job*
Describe a situation when you received or provided excellent customer service.*
Describe the hardest thing you've done at a job or in general, why you did it and how you felt about it.*
Describe a conflict situation at a job and how you resolved it.*
Your Resume
Cover Letter / Note
Don't skip this question, tell us why you want to work for Tech Guardian.
Attach Your Resume (.txt,.doc,.docx,.pdf)*
Accepted file types: txt, doc, docx, pdf, Max. file size: 32 MB.
Please Read
In exchange for the consideration of my job application by Tech Guardian, I agree that:
Neither the acceptance of this application nor the subsequent entry into any type of employment relationship, either in the position applied for or any other position shall serve to create an actual or implied contract of employment, or to confer any right to remain an employee of Tech Guardian, or otherwise to change in any respect the employment-at-will relationship between it and the undersigned. I understand and agree that if hired, my employment will be on an at will basis and such employment is for no definite period of time. I understand and agree that my employment can be terminated with or without cause, and with or without notice at any time regardless of the date or payment of my wages or salary. If employed, I also understand that Tech Guardian may unilaterally change or revise their benefits, policies and procedures and such changes may include reduction in benefits.
I authorize investigation of all statements contained in this application. I understand that the misrepresentation or omission of facts called for is cause for dismissal at any time without any previous notice. I hereby give Tech Guardian permission to contact schools, previous employers (unless otherwise indicated), references, and others, and hereby release Tech Guardian from any liability as a result of such contract.
I understand that if employed by Tech Guardian, there will be probationary for a period of 90 days, and further that at any time during the probationary period or thereafter, my employment relation with Tech Guardian is terminable at will for any reason by either party.
Thank you for completing this application form and for your interest in our business.
Signature (please type your name)*
Date*
MM slash DD slash YYYY
Do you agree with the above information*
Yes
No
Δ
Get Started With A Free Consultation Today
With a full suite of cutting edge IT solutions, we know we can help your company grow. What's more important to us is our clients and we're ready to prove it to you. Contact us today to start a conversation and find out how.
Call: [phone removed] Get Started
Position – Strategic Client Account Manager
Company: Tech Guardian
Status: Hourly, Full Time, In-office with regular client travel
Initial Compensation: $27.00-$32.00/hour base pay plus commission opportunities (current target variable compensation is approximately $10,000 annually)
Reports To: Sales Department Manager
Position Summary
Tech Guardian is seeking a Strategic Client Account Manager to inherit and grow an established portfolio of approximately 20 managed clients representing end users across the Inland Empire. This role is ideal for a commercially strong account manager with MSP or IT services experience, strong consultative selling skills, and enough technical fluency to lead first-pass discovery and recommendations for common opportunities while partnering with sales engineering on more complex designs.
This is a relationship-owner role first. Success comes from building trust, leading roadmap conversations, identifying practical technology improvements, advancing opportunities with discipline, and expanding accounts through excellent client service and referral-based growth.
What You Will Own
- Serve as the primary relationship owner for an assigned portfolio of managed clients.
- Meet regularly with clients in person and remotely to review priorities, identify risks, and maintain strong satisfaction.
- Lead account reviews, roadmap discussions, and multi-quarter planning conversations.
- Identify and develop opportunities tied to lifecycle management, security, infrastructure, productivity, and service improvements.
- Independently handle standard opportunities such as workstation refreshes, Microsoft 365 and licensing changes, backup renewals, firewall renewals, and standard stack updates.
- Partner with sales engineering for design-heavy, nonstandard, or higher-complexity opportunities.
- Present recommendations, proposals, and business cases clearly to client stakeholders.
- Manage opportunity workflow, deadlines, follow-up, and margin awareness from discovery through close.
- Work closely with the assistant account manager on purchasing, reporting, scheduling, and opportunity administration.
- Build vendor and supplier relationships and make effective use of available incentives and programs.
- Expand existing accounts and generate referral-based new business opportunities.
- 3+ years of experience in account management, client success, consultative sales, or a similar client-facing role in an MSP, IT services, or B2B technology environment.
- 2+ years of experience growing accounts, managing revenue responsibility, or advancing technology solution opportunities.
- Strong customer service, meeting leadership, presentation, and follow-through skills.
- Ability to organize multiple opportunities, priorities, and deadlines without losing momentum.
- Comfort discussing common MSP solutions and translating business needs into practical recommendations.
- Technical fluency across core MSP offerings and the judgment to know when to engage a sales engineer or architect.
- Strong communication, problem-solving, and critical-thinking skills.
- Ability to adapt quickly, work well under pressure, and maintain a professional client presence.
- Experience with Microsoft 365, endpoint lifecycle planning, backup, networking, firewalls, and security offerings.
- Experience building account plans, quarterly business reviews, or multi-year technology roadmaps.
- Experience working with vendor quoting, supplier programs, or incentive structures.
- Prior experience collaborating with presales engineers, solution architects, or project teams.
- Previous experience working for a managed service provider is strongly preferred.
- Become a trusted advisor to the assigned client base and maintain strong client satisfaction.
- Keep the opportunity pipeline organized, active, and well-communicated.
- Increase wallet share and account retention through relevant, well-positioned recommendations.
- Reduce unnecessary presales dependency by independently driving standard opportunities.
- Build realistic 12-month account plans and longer-term roadmaps that align with client needs and business goals.
- Based out of the Lake Elsinore office; this is not a remote position.
- Regular travel three or more days per week to client sites throughout the Inland Empire.
- Reports to the Sales Department Manager
- Typical schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday, with 40+ hours per week as needed.
- Must be able to pass a drug test.
- Hourly base pay of $27.00 to $32.00 per hour.
- Commission opportunities; current target variable compensation is approximately $10,000 annually.
- Competitive benefits package available after 90 days.
- Access to top-tier training and peer groups.
Tech Guardian is an award winning Managed Service Provider serving small and midsize businesses throughout the Inland Empire. With more than 20 years in business, the company focuses on long-term client relationships, dependable service delivery, and practical technology guidance that helps clients operate more efficiently and securely.
Apply Now
Apply using the form below. After your application and resume is reviewed you'll be emailed a link to take a series of tests to ensure you are qualified.
Step 1 of 7 - Personal
14%
This field is for validation purposes and should be left unchanged.
Personal Information
Name*
First Last
Email*
Phone*
Address Information
Address*
Street Address City AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code
Emergency Contact Information
Contact Name*
Contact Phone*
Employment Information
Position Applying For*
Desired Wage (within the range the position pays)*
Availability*
Please specify your availability, i.e. days, evenings, weekends, part-time, full-time etc.
Can you speak spanish*
Yes
No
Are You Presently Employed*
Yes
No
Do you have reliable transportation*
Yes
No
Are you legally able to be employed in the US*
Yes
No
Have you ever been terminated from a job*
Yes
No
If So, Explain
General Information
Have you ever worked in sales*
Yes
No
If so, where
Have you ever worked in customer service*
Yes
No
If so, where
How did you find out about this position*
ZipRecruiter
Friend
Craigslist
Social Media
Other
If Other (from above): How did you find out about this position
Please describe any knowledge, skills, certifications and/or experience you have in the Information Technology (IT) industry.*
Be as specific as possible, we review the answer to this question carefully.
Have you worked for an MSP (Managed Service Provider) before*
Yes
No
Besides MSP's, have you worked for an IT Service Provider before*
Yes
No
Education Information
High School
Name of School*
City*
State*
Years Completed*
Did You Graduate*
Yes
No
College
Name of School
City
State
Years Completed
Did You Graduate
Yes
No
Course of Study
Trade or Business School
Name of School
City
State
Years Completed
Did You Graduate
Yes
No
Course of Study
Employment History (newest first)
Employment Entry 1
Employer*
Address*
City*
State*
Phone*
Start Date*
End Date*
Job Title*
Supervisor*
May We Contact*
Yes
No
Description of Work*
Reason for Leaving (or wanting to leave)*
Employment Entry 2
Employer
Address
City
State
Phone
Start Date
End Date
Job Title
Supervisor
May We Contact
Yes
No
Description of Work
Reason for Leaving
Employment Entry 3
Employer
Address
City
State
Phone
Start Date
End Date
Job Title
Supervisor
May We Contact
Yes
No
Description of Work
Reason for Leaving
References
Reference 1
Name*
Phone*
Best Time to Call*
Relationship*
Reference 2
Name
Phone
Best Time to Call
Relationship
Reference 3
Name
Phone
Best Time to Call
Relationship
Essay Questions
What do you consider the 5 most important features in a job*
Describe a situation when you received or provided excellent customer service.*
Describe the hardest thing you've done at a job or in general, why you did it and how you felt about it.*
Describe a conflict situation at a job and how you resolved it.*
Your Resume
Cover Letter / Note
Don't skip this question, tell us why you want to work for Tech Guardian.
Attach Your Resume (.txt,.doc,.docx,.pdf)*
Accepted file types: txt, doc, docx, pdf, Max. file size: 32 MB.
Please Read
In exchange for the consideration of my job application by Tech Guardian, I agree that:
Neither the acceptance of this application nor the subsequent entry into any type of employment relationship, either in the position applied for or any other position shall serve to create an actual or implied contract of employment, or to confer any right to remain an employee of Tech Guardian, or otherwise to change in any respect the employment-at-will relationship between it and the undersigned. I understand and agree that if hired, my employment will be on an at will basis and such employment is for no definite period of time. I understand and agree that my employment can be terminated with or without cause, and with or without notice at any time regardless of the date or payment of my wages or salary. If employed, I also understand that Tech Guardian may unilaterally change or revise their benefits, policies and procedures and such changes may include reduction in benefits.
I authorize investigation of all statements contained in this application. I understand that the misrepresentation or omission of facts called for is cause for dismissal at any time without any previous notice. I hereby give Tech Guardian permission to contact schools, previous employers (unless otherwise indicated), references, and others, and hereby release Tech Guardian from any liability as a result of such contract.
I understand that if employed by Tech Guardian, there will be probationary for a period of 90 days, and further that at any time during the probationary period or thereafter, my employment relation with Tech Guardian is terminable at will for any reason by either party.
Thank you for completing this application form and for your interest in our business.
Signature (please type your name)*
Date*
MM slash DD slash YYYY
Do you agree with the above information*
Yes
No
Δ
Get Started With A Free Consultation Today
With a full suite of cutting edge IT solutions, we know we can help your company grow. What's more important to us is our clients and we're ready to prove it to you. Contact us today to start a conversation and find out how.
Call: [phone removed] Get Started
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Skills
backup renewalsfirewall renewalssecurity infrastructureconsultative sellinglife cycle managementMicrosoft 365Client Successaccount management