Strategic Analytics Lead - Salesforce Field Services Operations
Unisys · Bengaluru · onsite · Posted 71d ago
Undisclosed6–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Responsibilities Data Analysis Insight Generation
- Analyze large, multi-source datasets to identify trends, correlations, and hidden relationships that aren't immediately obvious
- Translate raw data patterns into actionable business insights and clear recommendations
- Partner with business stakeholders to understand key questions and frame analyses that directly address them
- Validate data quality and integrity, and flag anomalies or inconsistencies before they reach decision-makers
- Participate in system designs from a data pipeline standpoint.
- Craft compelling, narrative-driven presentations that make complex data intuitive for non-technical audiences
- Present findings and recommendations directly to Vice President and senior leadership audiences
- Tailor the depth and framing of insights based on the audience from detailed analyst reviews to concise executive summaries
- Anticipate leadership questions and proactively build supporting detail into analyses and decks
- Define and own the core Key Performance Indicators (KPIs) for the global Field Services organization, proactively identifying operational inefficiencies to drive cost reduction (Tableau CRM / Einstein Analytics)
- Partner with Vice Presidents and Regional Directors to translate corporate strategy into data-backed operational roadmaps driving measurable business outcomes through CRM Analytics insights and reporting
- Ensure dashboards are intuitive, visually clear, and tailored to the decision-making needs of different stakeholder groups
- Maintain and optimize existing dashboards as business needs and data sources evolve
- Your analytical recommendations directly lead to measurable improvements, improve operational performance, reduce costs, and support executive deciion-making
- Bachelor's / Master's degree in a quantitative field (Statistics, Computer Science) or equivalent practical experience
- 6+ years of experience in a data analyst, business analyst, or similar analytical role
- Strong proficiency in SQL for querying and manipulating data from multiple sources
- Hands-on experience building dashboards and reports in CRM Analytics (Tableau CRM / Einstein Analytics); Salesforce platform familiarity is a strong plus
- Demonstrated experience with forecasting techniques and gap/variance analysis
- Excellent data storytelling skills proven ability to translate analysis into a clear narrative for senior stakeholders
- Strong executive presence and communication skills, with experience presenting to senior leadership or VP-level audiences
- Solid understanding of statistical concepts (trend analysis, correlation, distributions) and how to apply them to business problems
- High attention to detail and a strong sense of data accuracy and integrity
- Experience with additional BI/visualization tools (Tableau, Power BI, or similar)
- Familiarity with Python or R for statistical analysis and modeling
- Experience working within a CRM ecosystem (Salesforce Service Cloud, Data 360) and understanding of underlying data models
- Exposure to predictive analytics or machine learning concepts as applied to forecasting
- Experience in industries with high-volume operational data (e.g., support operations, supply chain)
Sourced from naukri
Skills
data qualitycrmCraftBusiness Analystdata analystbusiness insightscorrelationDashboardingCost ReductionAnalyticsdata modelsCorporate StrategyEinstein AnalyticscloudCommunication Skillsdata analysisForecasting
About Unisys
Unisys
Blue Bell
US
About
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Industries
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware