Strategic Account Operations Leader

Job Summary

Strategic Account Operations Leader Mission Assume full accountability for the execution, delivery, and Commissiong of a portfolio of projects in line with our Long-Term Program Agreement with one of our strategic accounts in the Data Center segment. The incumbent will lead a team of project managers and collaborate with other functions (i. e purchasing, logistics, contract mgt, project controlling, technical leaders, Site Cx managers and Quality) to ensure consistent, high-quality, and profitable delivery of multiple concurrent projects.

Scope and Environment

The customer is a strategic account operating in East Asia Australia who is now expanding in India. The portfolio of projects includes all technologies and solutions of the Scheider Electric Energy Management business unit and across 3 locations in India. The client s management team in India will be based in Mumbai. This role will report to the Strategic Account Program VP.

Key Responsibilities

• Lead and coordinate simultaneous project execution across multiple locations in India
• Ensure projects are delivered on time, within budget, to quality and safety standards
• Drive standardization and consistency in delivery practices across the region
• Monitor project performance (schedule, cost, risk, KPIs) and implement corrective actions
• Manage variations, claims, and disputes effectively with support of contract manager
• Mitigate commercial and delivery risks across all projects
• Own portfolio PL performance and financial outcomes of the projects in India
• Drive cost control, margin improvement, and operational efficiency
• Establish and monitor KPIs across project delivery customer satisfaction
• Act as the primary senior interface for the customer across all projects in India
• Build and maintain long-term strategic relationships with the client leadership team
• Ensure consistent delivery excellence aligned with customer expectations
• Ensure that project status and progress is reported on a regular basis according to the specified requirement and proactively manage issues, escalations, and scope changes.
• Drive continuous improvement based on customer feedback and performance metrics
• Ensure alignment between tender assumptions and execution capabilities
• Support the tendering team in Defining the right execution set up, Identification of project execution risk mitigation plan, Sharing lessons learned lessons from execution to be considered during the bidding stage
• Strong and tight collaboration with: The rest of the functions supporting the program including tendering, technical, contract management, purchasing logistics, Site mgt team, field services, Process Gov, Quality Finance and his/her peers in Australia East Asia.
• Intra-Group and Outside Group suppliers or services providers

Requirements

Education

• University degree in Engineering, Business, or related field. MBA or equivalent is a plus

Languages

• Fluent in English

Experience

• 15+ years of experience in: Multi-projects, multi-technology projects in an international environment
• Data Center or critical infrastructure projects
• Proven track record in: Complex stakeholders and contract management identifying and negotiating claims and contract variations
• Delivering financial and operational performance
• Resolving project performance issues and coach other project managers in successful project delivery

Skills

• Strong operational leadership including Team Builder, Results driven, Positive, Constructive, Decisive
• proven ability to work in a matrix environment, setting priorities and providing direction
• Ability to effectively orchestrate multiple activities at once to accomplish a goal, whilst anticipating and adjusting for problems and roadblocks
• Excellent communication and ability to build and retain professional and mutually beneficial stakeholder relationships
• Ability to drive collaboration across cultures and regions
• BE / Btech - Electrical / Mechanical

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