Strategic Account Manager

Role & Responsibilities

• Own and manage a portfolio of enterprise and key B2B accounts, building strong, long-term client relationships.
• Act as the primary point of contact for assigned clients, ensuring high satisfaction, engagement, and retention.
• Understand client business needs and recommend tailored payment and commerce solutions.
• Drive revenue growth through upselling, cross-selling, and expansion within existing accounts.
• Identify new business opportunities through lead generation, cold calling, and business development.
• Build strong relationships with senior stakeholders and influence business decisions.
• Collaborate with cross-functional teams to ensure seamless onboarding, issue resolution, and overall client experience.
• Monitor account performance, engagement, revenue, and key business metrics to drive sustainable growth.
• Proactively identify opportunities to strengthen accounts and protect them from competitive penetration.
• Stay updated on the Indian retail, payments, and enterprise ecosystem to identify relevant business opportunities.

Preferred Candidate Profile

• Proven experience in B2B/Enterprise Account Management, Key Account Management, or Business Development.
• Experience managing large enterprise, retail, or strategic accounts.
• Strong network and understanding of the Indian enterprise/retail ecosystem.
• Hands-on experience in client acquisition, lead generation, cold calling, pre-sales, and business development.
• Strong relationship management, communication, presentation, and negotiation skills.
• Ability to build trust and effectively engage with senior stakeholders and decision-makers.
• Strong commercial acumen with a demonstrated ability to drive revenue and account growth.
• Excellent analytical and problem-solving skills with a customer-first approach.
• Ability to manage multiple stakeholders and accounts in a fast-paced, target-driven environment.
• Strong ownership mindset with the ability to work independently as an individual contributor.