Strategic Account Manager

Role

Strategic Account Manager

Job Level/ Designation

M2

Function / Department

Enterprise

Location

Chennai

Job Purpose

To manage the National customer relationship for Kerala

HQ accounts - Build Relationship with the Key Buying centre ( C- Levels) to influence deals Nationally Drive profitable revenue growth –

Deliver the best in class customer experience to our customers - Ring fencing customer base, acquiring new customers. - Increased market share from integrated product, service, mobile solution offerings, and fixed data product, WAN, LAN, SIP, WiFi, Data centre, IOT etc

Key Result Areas/Accountabilities

• C - Level Customer stakeholder engagement for strategic accounts –
• Create opportunities with focus on products as IPVPN, Cloud & Hosting, SD- WAN, MPLS IOT, Fixed Voice, Mobility, etc
• Drive Digital Workshops with cross functional teams of customer Engagement
• Own multi touch points and engagements in Customer- organization and internally –
• Engage cross functionally to deliver a quality experience to the Customer –
• Manage virtual teams including delivery, solution, service, collections –
• Ensure governance of QBR's and other reviews with customer –
• Develop deep understanding of the customer telecom spend and our Share of Wallet (SOW).

Process Management:

• Build discipline of usage of internal tools like 1SF/ ESMS- as appropriate and maintain forecast accuracy –
• Adherence of sales processes including tariff approvals, Bid management, order management, A/c enlistment etc. –
• Ensure correct forecasting and commits as per DB target - Maintain at least 4X funnel (X being DB Target)

Core Competencies, Knowledge, Experience

• Experience in managing National and a track record of Account Management / enterprise solution selling - Experience in complex change management and operating in a matrix, fast moving and technical environment.
• Any Degree  - Sales and cross functional work Experience of more than 5 +Years - Strong Leadership Skills