Strategic Account Manager

Role

Strategic Account Manager

Function / Department

ENTERPRISE

Location

Delhi

Band

M2

Job Purpose

The Client Manager is responsible to understand the business, single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers.

The role of Client Manager is to liaison between VIBS & the business and to focus on incremental product wise Revenue Market Share from those assigned accounts.

Key Result Areas/Accountabilities

• Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers
• Responsible for the incremental revenue growth on both Mobility and Fixed line offerings.
• Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision
• Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue
• Business planning & Accurate Forecasting - on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Bad debts.
• Coordination with Other teams for same account across teams to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities
• Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA
• Facilitating Collections Team to ensure timely payments and reduction in bad debts
• Manages detailed Account dossier and update periodically.
• Adhere and comply to all processes and systems of VIL & VIBS
• Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.
• Account Engagement and Account Mapping with C Levels
• To Maintain Account level P & L
• Should be able to steer the c level conversation with ease

Core Competencies, Knowledge, Experience

• 5 to 7 years of Account Management experience
• Expertise in Enterprise telecom products & services
• Enterprise Solution & Consultative Selling background
• Must have technical / professional qualifications Professional Qualifications - MBA from reputed institute
• Technical Qualifications - In depth knowledge on Enterprise telecom voice and data domain